with the OV-chipkaart

Using The Hague’s trains, trams and buses

with the OV-chipkaart Please find below an explanation of how you may use your OV-chipkaart, and the travel products available (see the back side). OV-chipkaart: your travel ticket across the Netherlands The OV-chipkaart is a plastic pass, the size of a bank card. It is the perfect means of payment when using public transportation in the Netherlands. Simply add money (credit) onto your OV-chipkaart, and you are ready to go. All you have to do is check in and out.

An extended period of time in the Netherlands? HTM recommends the anonymous OV-chipkaart (€ 7.50) • The anonymous card can be used by several persons but not at the same time. • Online overview of trips is available on your ov-chipkaart.nl

markets and bookstores (pay with PIN pass). • At vending machines at the train stations Den Haag Centraal and Hollands Spoor, pay with coins, bills, credit card, PIN card (Maestro is accepted).

Where to buy? • HTM Service Points at the railway stations Den Haag Centraal and Hollands Spoor. • Vending machines at every NS train station. • Different shops, like supermarkets and bookstores (incl. Primera, Bruna, Albert Heijn). • Your anonymous OV-chipkaart is ready in an instant.

Loading your OV-chipkaart in different ways: • At the yellow add value machines at different stores, like super-

• At the HTM Service Points at the train stations Den Haag Centraal and Hollands Spoor (pay with coins, bills, PIN card and credit card).

TRAM/BUS How to use your OV-chipkaart onboard The Hague’s trams and buses Check in: At the start of your journey, make sure you swipe your OV-chipkaart in front of a card reader. All trams and buses are provided with card readers. There is

one next to each door. Here’s how it works: keep your OV-chipkaart in front of the pink logo of the card reader. Wait for the beep. The card reader will check whether you have sufficient balance and whether your travel product is valid. The basic rate of € 4 will be withdrawn directly from your balance. Check out: Check out each time you leave a train, tram or bus. Here’s how it works: keep your OV-chipkaart in front of the pink logo of the card reader. You will hear two short beeps. The card reader will calculate the amount due for your trip. This amount is settled automatically with the basic rate. The display of the card reader will tell you exactly how much money has been withdrawn (left). It will also show you how much money you have left on your OV chip card (right).

Forgot to check out? If you forget to check out, € 4 will be withdrawn from your balance.

If your real travel costs are less than € 4, it means you have paid too much. You may claim your overpayment within 3 months. For this you need to go to htm.nl/ klantenservice or visit one of the HTM Service Points. Alternatively you may contact HTM Customer Service by dialling 0900-4864636 (usual call charges).

TRAIN Using your OV-chipkaart for train travels Your very first train travel requires you to activate your OV-chipkaart. You may do so once you load your OV-chipkaart at the NS ticketmachine (2nd class is the standard). If your balance is already sufficient, please follow the instructions on the screen of the NS ticket vending machine. For train travels your OV-chipkaart should represent at least € 20.

Forgot to check out at the end of your train travel? You may check out up to six hours after the start of your journey. For this you need the check-out post at the NS railway station. If you need some help, please contact NS Customer Service by dialling 030 - 751 51 55 (24/7). Keep your account number at hand.

Using The Hague’s trains, trams and buses

with an individual ticket If you do not have an OV-chipkaart, you may buy an individual ticket to travel by tram and bus in The Hague or by train in the Netherlands. 16,50

3 Day

The Hague Travelcard

e-ticket on ns.nl/producten/lossekaartjes/p/retour. Your ticket will be valid from 0.00 to 4.00 on the next morning. You may purchase your CT ticket at the NS ticket vending machine or the NS desk at the train stations Den Haag Centraal or Den Haag HS. The paper ticket comes with a chip which you need in order to check in and out.

Train day tickets start at € 51.40

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1 hour travel card € 3.50 Your 1 hour travel card allows you to spend one hour travelling onboard HTM’s trams and HTMbuzz’s buses (not valid for HTM Nachtbuzz). Wherever you wish to go and of course you may change vehicles. Visit Zoetermeer or Kijkduin seaside resort, or how about Delft or downtown The Hague. Your 1 hour travel card is available with all tram and bus drivers.

1 day travel card € 6.50 If you plan on travelling the whole day, HTM recommends the 1 day

travel card (€ 6.50). HTM’s 150 trams 3 day travel card € 16.50 08HTM_3dgW egwkrt54x85.in and HTMbuzz’s buses will take you Your 3ddday1 travel card is valid on26-0215 12:47 safely and comfortably to your board all HTM trams and HTMbuzz preferred destinations. Your 1 day buses. Please check in each time travel card is available with HTM you enter or leave a vehicle. Your Service Points, VVV (tourist informaticket is valid from the first check-in tion centre) and also onboard tram (day 1) to the end of the 3rd day. number 1, 9 and 11. Your 1 day 3 day travel cards are available with travel card is an individual single HTM Service Points and VVV (tourist OV- chipkaart. It requires that you information centre). check in and out each time you hop on or off. Just like with a regular TRAIN OV- chipkaart. Unless if you have purchased your 1 day travel card 1 day return ticket starting from the driver (on tram number 1, at € 2.60 9 or 11). You need to present this You may purchase an e-ticket card when entering a tram or bus or CT ticket if you travel by train and also during ticket inspection. occasionally. You may order your

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Want to buy an OV- chipkaart? We are glad to help. Please go to OV-chipkaart.nl, htm.nl, NS.nl or visit one of our Service Points at the railway stations Den Haag Centraal or Hollands Spoor.