‘Twas brillig, and the slithy toves! Did gyre and gimble in the wabe:! All mimsy were the borogoves.! And the mome raths outgrabe.! ! !
Words t hat w ork:
Words that work: Words that work:Words that work:Words that work:Words that work:Words that work:Words that work:Words that work:Words that work:Words that work:Words that work:Words that work:Words that work:Words that work:Words that work:Words that work:Words that work:Words that work:Words that work:Words that work:Words that work:Words that work:Words that work:Words that work:Words that work:Words that work:Words that work:Words that work:Words that work:Words that work:Words that work:Words that work:Words that work:Words that work:work:Words that work:work:Words that work:
“I know you didn’t steal that goat!”
How many meanings?
“I know you didn’t steal that goat!”
How many meanings?
“I know you didn’t steal that goat!”
How many meanings?
“I know you didn’t steal that goat!”
How many meanings?
“I know you didn’t steal that goat!”
How many meanings?
“I know you didn’t steal that goat!”
How many meanings?
“I know you didn’t steal that goat!”
How many meanings?
“I know you didn’t steal that goat!”
How many meanings?
“Communica>on without intelligence is just noise; Intelligence without communica>on is irrelevant”
General Gray USMC
Words that work: • 4 perspec>ves – Language and behaviour – SAVI™ communica>on – Metaphors and mind – Clean language
• An opportunity to reflect
Language and behaviour:
7 (+/-‐ 2) Source: Shelle Rose Charvet
Language and behaviour:
1% Source: Shelle Rose Charvet
Language and behaviour:
1%
Delete: Distort: Generalise
Source: Shelle Rose Charvet
Language and behaviour:
“How do you know that you’ve done a good job at work?”
Source: Shelle Rose Charvet
Internal and External:
Source: Shelle Rose Charvet
General and Specific:
Source: Shelle Rose Charvet
SAVI™: • Polite fights – Yes-‐buts • “We need to invest in be_er technology” • “Yes but we don’t have the money”
– Stealth-‐buts “I see your point, nevertheless…” Source: Conversa>on Transforma>on
“We need to invest in be_er technology”: “Yes but we don’t have the money” • Build – Inves>ng in be_er technology will… x 3
• Explore – An open ques>on about money
Source: Conversa>on Transforma>on
SAVI™:
Source: Conversa>on Transforma>on
SAVI™: • “It’s obvious from the comments he’s made that he doesn’t want this job” • “She’s pueng on a good face, but she’s really upset” • “I can see that you’d rather go home and rest than go to dinner” • “His face said it all, he hates me”
Source: Conversa>on Transforma>on
“It’s obvious from the comments he’s made that he doesn’t want this job” • State the thought you’re having (in simple language) – “I’m thinking that from your answers, you don’t want this job” • Ask a Yes or No ques>on – “Are you feeling this way?” Source: Conversa>on Transforma>on
SAVI™: • “She’s pueng on a good face, but she’s really upset” • “I can see that you’d rather go home and rest than go to dinner” • “His face said it all, he hates me”
Source: Conversa>on Transforma>on
SAVI™: • State the thought you’re having (in simple language) – “I’m thinking that…”
• Ask a Yes or No ques>on – “Are you feeling this way?” – “Is this true” – “Is this correct?” – “Does it?”
Source: Conversa>on Transforma>on
Metaphors and mind: Go to my home page
Search the Web It’s like pulling teeth She blew her top
Get if off your chest
“The essence of a metaphor is understanding and experiencing one kind of thing in terms of another”
Metaphors and mind:
“It’s like I’m a goldfish in a deoxygenated pond having to come up for air”
Metaphors and mind:
Clean language:
• • • •
In what way? What kind of …is that? What else? What needs to happen?
• How is that for you?
“It’s like I’m a goldfish in a deoxygenated pond having to come up for air”
Words that work: • 4 perspec>ves – Language and behaviour – SAVI™ communica>on – Metaphors and mind – Clean language
• An opportunity to reflect • A goat
Thank you! We really enjoyed the opportunity to meet and work with you at the CUBO conference. If there’s more you’d like to know, or some help you might need, Lynne and Helen can be reached at True2 Leadership Ltd. True2.co.uk
[email protected] 07843 079875 h_p://uk.linkedin.com/in/lynnekennedytrue2
