Twas brillig, and the slithy toves Did gyre and gimble in the

‘Twas brillig, and the slithy toves! Did gyre and gimble in the wabe:! All mimsy were the borogoves.! And the mome raths outgrabe.! ! !

      Words   t hat   w ork:            

                   

     Words  that  work:   Words  that  work:Words  that  work:Words  that   work:Words  that  work:Words  that  work:Words  that   work:Words  that  work:Words  that  work:Words  that   work:Words  that  work:Words  that  work:Words  that   work:Words  that  work:Words  that  work:Words  that   work:Words  that  work:Words  that  work:Words  that   work:Words  that  work:Words  that  work:Words  that   work:Words  that  work:Words  that  work:Words  that   work:Words  that  work:Words  that  work:Words  that   work:Words  that  work:Words  that  work:Words  that   work:Words  that  work:Words  that  work:Words  that   work:work:Words  that  work:work:Words  that  work:        

“I  know  you  didn’t  steal  that  goat!”  

How  many  meanings?  

“I  know  you  didn’t  steal  that  goat!”  

How  many  meanings?  

“I  know  you  didn’t  steal  that  goat!”  

How  many  meanings?  

“I  know  you  didn’t  steal  that  goat!”  

How  many  meanings?  

“I  know  you  didn’t  steal  that  goat!”  

How  many  meanings?  

“I  know  you  didn’t  steal  that  goat!”  

How  many  meanings?  

“I  know  you  didn’t  steal  that  goat!”  

How  many  meanings?  

“I  know  you  didn’t  steal  that  goat!”  

How  many  meanings?  

“Communica>on  without  intelligence     is  just  noise;     Intelligence  without  communica>on     is  irrelevant”  

General  Gray  USMC  

Words  that  work:   •  4  perspec>ves   –  Language  and  behaviour   –  SAVI™  communica>on   –  Metaphors  and  mind   –  Clean  language    

•  An  opportunity  to  reflect    

Language  and  behaviour:

 

7  (+/-­‐  2)   Source:  Shelle  Rose  Charvet  

Language  and  behaviour:

 

1%   Source:  Shelle  Rose  Charvet  

Language  and  behaviour:

 

1%  

Delete:  Distort:  Generalise  

Source:  Shelle  Rose  Charvet  

Language  and  behaviour:

 

“How  do  you  know  that  you’ve  done  a  good  job     at  work?”  

Source:  Shelle  Rose  Charvet  

Internal  and  External:

 

Source:  Shelle  Rose  Charvet  

General  and  Specific:

 

Source:  Shelle  Rose  Charvet  

SAVI™:   •  Polite  fights   –  Yes-­‐buts     •  “We  need  to  invest  in  be_er  technology”   •  “Yes  but  we  don’t  have  the  money”    

–  Stealth-­‐buts  “I  see  your  point,  nevertheless…”       Source:  Conversa>on  Transforma>on  

“We  need  to  invest  in  be_er  technology”:   “Yes  but  we  don’t  have  the  money”   •  Build     –  Inves>ng  in  be_er  technology  will…  x  3    

•  Explore     –  An  open  ques>on  about  money  

 

Source:  Conversa>on  Transforma>on  

SAVI™:  

Source:  Conversa>on  Transforma>on  

SAVI™:   •  “It’s  obvious  from  the  comments  he’s  made  that   he  doesn’t  want  this  job”     •  “She’s  pueng  on  a  good  face,  but  she’s  really   upset”     •  “I  can  see  that  you’d  rather  go  home  and  rest   than  go  to  dinner”     •  “His  face  said  it  all,  he  hates  me”    

Source:  Conversa>on  Transforma>on  

“It’s  obvious  from  the  comments  he’s   made  that  he  doesn’t  want  this  job”   •  State  the  thought  you’re  having  (in  simple  language)     –  “I’m  thinking  that  from  your  answers,  you  don’t   want  this  job”     •  Ask  a  Yes  or  No  ques>on   –  “Are  you  feeling  this  way?”       Source:  Conversa>on  Transforma>on  

SAVI™:   •  “She’s  pueng  on  a  good  face,  but  she’s  really   upset”     •  “I  can  see  that  you’d  rather  go  home  and  rest   than  go  to  dinner”     •  “His  face  said  it  all,  he  hates  me”    

Source:  Conversa>on  Transforma>on  

SAVI™:   •  State  the  thought  you’re  having  (in  simple   language)     –  “I’m  thinking  that…”    

•  Ask  a  Yes  or  No  ques>on   –  “Are  you  feeling  this  way?”   –  “Is  this  true”   –  “Is  this  correct?”   –  “Does  it?”    

Source:  Conversa>on  Transforma>on  

Metaphors  and  mind:   Go  to  my   home  page  

Search  the   Web   It’s  like   pulling   teeth   She  blew   her  top  

Get  if  off   your  chest  

“The  essence  of  a  metaphor  is  understanding  and  experiencing  one     kind  of  thing  in  terms  of  another”  

Metaphors  and  mind:  

“It’s  like  I’m  a  goldfish  in  a  deoxygenated  pond  having     to  come  up  for  air”  

Metaphors  and  mind:  

Clean  language:

 

•    •    •    • 

In  what  way?   What  kind  of  …is  that?   What  else?   What  needs  to  happen?  

•  How  is  that  for  you?  

“It’s  like  I’m  a  goldfish  in  a  deoxygenated  pond  having     to  come  up  for  air”  

Words  that  work:   •  4  perspec>ves   –  Language  and  behaviour   –  SAVI™  communica>on   –  Metaphors  and  mind   –  Clean  language    

•  An  opportunity  to  reflect   •  A  goat    

Thank  you!   We  really  enjoyed  the  opportunity  to  meet  and  work   with  you  at  the  CUBO  conference.     If  there’s  more  you’d  like  to  know,  or  some  help  you   might  need,  Lynne  and  Helen  can  be  reached  at     True2  Leadership  Ltd.   True2.co.uk   [email protected]   07843  079875   h_p://uk.linkedin.com/in/lynnekennedytrue2