Single Number Reach service

Business Solutions

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Single Number Reach

Single Number Reach service PACKAGE C USER GUIDE

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Single Number Reach

USER GUIDE

Table of Contents

Initializing Your Account

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To initialize your Single Number Reach service

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To initialize your Single Number Reach service on the Web To enable caller language selection

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Accessing Your Account To access your account using the telephone To access your account using the Web To access your account using a wireless device

Using Voice and Touch-Tone™ Modes

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To access Voice Mode To access Touch-Tone™ Mode

7 7 7

Managing Your Greetings

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Greetings

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Recording your greetings using the telephone Recording your greetings using the Web

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Reviewing your greetings using the Web

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Accepting Calls From Phone Numbers

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Accepting Calls from Phone Numbers Forwarding numbers to to your Single Number Reach number

Directing Your Single Number Reach Number Calls

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Establishing a Single Number Reach schedule using the Web

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Specify what your caller hears when Single Number Reach call forwarding is active

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There are a few things to keep in mind when turning on the Four rings option

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Fax Support

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Choosing what greeting is played if the call is not answered or Single Number Reach is not active 11 Answering a Single Number Reach call

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Using a Voicemail password when forwarding my Single Number Reach calls

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Single Number Reach

USER GUIDE

Table of Contents

Using the Privacy Code When calling multiple forwarding destinations

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Enabling and Disabling Single Number Reach to one number using the Web Administering Single Number Reach using the telephone

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Receiving Single Number Reach Phone Calls When you receive a call

Using the Do Not Disturb Feature To create your privacy access code using the Web To enable the Do Not Disturb feature using the Web To enable the Do Not Disturb feature using the telephone

Using the Call Director Feature

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Setting up your Call Director feature using the Web

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Setting up the Zero to Attendant feature using the Web Your Call Director greetings Selecting your post greeting Default action using the Web

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Scheduling Wakeup Calls Scheduling Wakeup Calls using the Web Receiving Wakeup Calls using the telephone

Checking Your Messages To check your messages using the telephone To check your messages using the Web To check your messages using a wireless device Handling deleted messages using the Web

Using Message Notification Setting up message notification using the Web

Managing Messages

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To forward a fax using the Web

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To forward a fax using the telephone

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To have your faxes automatically forwarded to a fax machine upon receipt

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Single Number Reach

USER GUIDE

Table of Contents

To send a copy of a voicemail using the Web

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To send a copy of a voicemail using the telephone To forward messages to an email address To disable fax receipt To block a number

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Using the Address Book

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To access your Address Book using the web

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To access your Address Book using the telephone

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To add a contact

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To delete a contact To sync your Address Book with your handheld organizer

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Making a Call

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To make a call using a phone number

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To create a Speed Dial list using the Web

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To make a call using Speed Dial To make a call using the Address Book

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Managing Distribution Lists Managing distribution lists using the Web Managing distribution lists using the telephone

Using 4-Way Conferencing

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To setup a 4-way conference call using the telephone To remove a participant from a conference call using the telephone To end a conference call using the telephone

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Why would you want to put pauses before an extension number?

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Pager Connection

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Using PC Screen

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Call Manager

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Message Waiting Indicator Setting up PC Screen

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How can I get help?

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Search our online Help Center

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Access Single Number Reach number Help

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Call customer support Access our FAQ

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Single Number Reach

USER GUIDE

Initializing Your Account

To initialize your Single Number Reach service The first time you call your Single Number Reach number, you will be prompted to enter your temporary password. Then, simply follow the instructions to create a new password, record your name and record your In-hours greeting. Once you complete these steps, your account is ready to use.

Notes A voice password can be 6-15 digits. For your security, we do not allow you to create a password that begins with “0”, is a repeated sequence “111111” or is sequential “123456”. Your recorded name will be labeled the “system greeting”. Your In-hours greeting will be played to callers when Single Number Reach is enabled.

To initialize your Single Number Reach service on the Web To begin using your Single Number Reach service you must initialize your account using the Web. The first time you login to your Web account using your Single Number Reach number and Web password, the Change Web Password screen will be displayed. Once you initialize your account, by changing your Web password and specifying a security question and answer, the Single Number Reach homepage will be displayed upon login.

Notes A Web password can be 8-16 characters. Passwords are case sensitive. Web passwords must contain at least 1 letter and at least 1 number. An acceptable password is trej8yqt.

To enable Caller Language Selection Once your account is initialized, you can enable the language selection feature. Enabling this feature provides your callers with the option to listen to menu prompts in English or French. 1. 2. 3. 4.

Access your Single Number Reach account. Click Single Number Reach on the navigation bar. Click Options. To enable the Language feature, check the Enable box under the feature titled Caller Language Selection. 5. To disable this feature, leave the box unchecked. 6. Click OK.

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Single Number Reach

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Accessing Your Account

To access your account using the telephone 1. 2. 3. 4. 5.

Call your Single Number Reach number. Press [#]. Enter your password (for phone login). Press [#]. The Main Menu options will be played.

To access your account using the Web 1. 2. 3. 4.

Go to snr.bell.ca. At the Sign In screen enter your Single Number Reach number. Enter your Web password (for Web login). The Single Number Reach homepage will be displayed.

To access your account using a wireless device RIM Wireless Handheld Device (Blackberry) 1. Subscribe to the Go.Web service; download the browser and all user documentation from the www.goamerica.net Web site. 2. Once you have Go.Web service, you can point the Go.Web browser to snr.bell.ca, or set up MyGo.Web to include snr.bell.ca. 3. Login with your Single Number Reach number and PIN (for phone login).

Note Your voice password is used for WAP and phone login. Your Web password is used for Web login.

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Using Voice and Touch-Tone™ Modes

To access Voice Mode 1. 2. 3. 4. 5.

Call your Single Number Reach number. Press [#]. Enter your password (for phone login). Press [#]. Press [*V] to access Voice Mode so that you can navigate through your account “hands free”.

As an example of working in Voice Mode, to check new messages, you would 1. Speak “Check new messages”. 2. The system will now begin playing your new messages.* 3. Listen to assistant for further options. *You must have new messages in your account to play new messages. If you do not have new messages, you can speak “Listen to all messages” and the system will play all saved messages from your Inbox.

To access Touch-Tone™ Mode 1. 2. 3. 4. 5.

Call your Single Number Reach number. Press [#]. Enter your password (for phone login). Press [#]. Speak “Touch-Tone™” to navigate through your account using your telephone keypad.

Note: Examples of when Touch-Tone™ Mode may be helpful

• When you would like privacy such as when you are dialing a phone number. • When you are in a loud area and the Voice Mode system is picking up external noises.

As an example of working in Touch-Tone™ Mode, to check new messages, you would 1. Press [1] to check messages. 2. Press [1] for new messages. 3. Listen to menu prompts for further options.

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Managing Your Greetings

Greetings One of the first things you will want to do is setup your greetings. When you initialized your account, you created your system greeting (recorded name) and your Single Number Reach In-hours greeting. If you have Single Number Reach voicemail service or Call Director service you have more greeting options available. Follow these steps to administer your greetings on the telephone.

Recording your greetings using the telephone You can record up to two voicemail greetings (personal 1 and personal 2), an extended absence greeting a busy greeting, an inhours greeting, an out-of-hours greeting and if you have Call Director; primary and alternate call director greetings. 1. 2. 3. 4.

Call your Single Number Reach number and authenticate. Press [4] to access your personal options. Press [3] to administer greetings. You can choose from the following menu Press [1] to create your personal greetings. Press [2] to administer your extended absence greeting. Press [3] to administer your system greeting (name). Press [4] to administer your Call Director greetings. Press [5] to administer your Single Number Reach In-hours greeting. Press [6] to administer your busy indication greeting. Press [7] to administer your out-of-hours greeting.

Recording your greetings using the Web You must pre-record your greeting as a .wav, save it to your PC, making sure it doesn’t exceed the maximum length of 3 minutes. Then, you can upload this file by accessing your account via the Web and following these steps: 1. Access your Single Number Reach account. 2. Click Single Number Reach on the navigation bar. 3. Click Greetings. 4. The Greetings page will be displayed which allows you to upload your greetings. (Only the System greeting cannot be uploaded since it is pre-recorded).

Reviewing your greetings using the Web You can listen to and select from your greetings on the Web once you have recorded them using the telephone. 1. 2. 3. 4.

Access your Single Number Reach account. Click Single Number Reach on the navigation bar. Click Greetings. The Greetings page will be displayed which allows you to listen to any greeting that you have recorded.

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Single Number Reach

USER GUIDE

Accepting Calls From Phone Numbers

Accepting Calls From Phone Numbers Single Number Reach will accept calls forwarded from alternate telephones to your Single Number Reach number. This feature allows you to consolidate your wireless and wireline voice mailboxes into one account. In order for SNR to receive a forwarded call from the numbers you enter in your SNR Web account as described below, please ensure you have selected and enabled the call forward option on these numbers to forward the call to SNR.

Forwarding Numbers to your Single Number Reach number You can add up to five additional phone numbers from which to accept calls to your Single Number Reach number. Access your Single Number Reach account. Click Single Number Reach on the navigation bar. Click Phone Numbers on the navigation bar. The Phone Numbers page will be displayed which allows you to enter five telephone numbers in the Accept Calls From Section. 5. Click OK. 1. 2. 3. 4.

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Single Number Reach

USER GUIDE

Directing Your Single Number Reach Number Calls*

The Single Number Reach feature allows you to automatically forward incoming calls placed to your Single Number Reach number to any phone number or sequence of phone numbers you choose. Your account has been opened with all calls forwarding to one number. Follow these steps to forward calls based on a schedule.

Establishing a Single Number Reach schedule using the Web Access your Single Number Reach account. Click Single Number Reach on the navigation bar. Click Phone Numbers on the navigation bar. Enter up to six phone numbers for call forwarding. Click OK. Click Schedules on the navigation bar. Create a schedule by entering the name, days, hours, and dial order for which you would like your calls forwarded. 8. Check the Enable box to activate your Single Number Reach schedule. 9. Click OK. 1. 2. 3. 4. 5. 6. 7.

Specify what your caller will hear when Single Number Reach call forwarding is active 1. Click Single Number Reach on the left navigation bar of the Single Number Reach window. 2. Click Options below it on the navigation bar. 3. Under How your callers will be connected, select one of the following: In-hours greeting - Your caller will immediately hear your Single Number Reach In-hours greeting before we start down your list of call forwarding destination(s). Four rings - The incoming call is immediately forwarded and your caller will hear up to 4 rings, followed by a “Please wait” announcement, until you pick up at one of the forwarding destination(s). If you are unavailable, the caller is routed to your voice mailbox to leave a message. Do Not Disturb will not be enabled if this option is active. 4. Click OK. Note: You can enable the Greetings Bypass feature on the SNR options page so that callers can press # to skip your greeting and immediately leave a message. Note: See the section Using the Call Director Feature on page 17 for how to set up the Zero to Attendant feature in SNR Options. * Long Distance charges from your Single Number Reach Account may apply.

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USER GUIDE

Directing Your Single Number Reach Number Calls*

Single Number Reach

There are a few things to keep in mind when turning on the Four rings option: • •

•

If you have a long sequence of Single Number Reach numbers (for example, call home, work and then cell phone), your caller may hang up before reaching you, if you do not have Simultaneous call forwarding enabled. Your phone may ring for fax calls. Although we do our best to detect fax calls, you may still get called when a fax comes in. If you accept a call and then hear a repeating tone, press “* * 6” (star star 6). This will route the call back to Single Number Reach and the fax will be processed. In some cases, Single Number Reach will detect a fax after starting to find you. When this happens, you will hear “We’re sorry, your caller has disconnected” when you press “1” to accept the call. If you are calling in to check your messages, you must press “#” to authenticate before the call is connected to either you or your Single Number Reach voice mailbox (while it’s playing the four rings or the “Please Wait” message).

Fax Support Your Single Number Reach service provides excellent Fax capability. Although we do our best to be compatible with fax machines of all types, there are occasions where compatibility cannot be achieved with vintage fax machines or faxes being sent over degraded facilities.

Choosing what greeting is played if the call is not answered or Single Number Reach is not active You can choose the Mailbox greeting to be played when a person calls your Single Number Reach Number but is ultimately sent to your Single Number Reach voice mailbox because you did not answer the call or SNR is not active. You can use the System greeting, one of 2 Personal greetings, or an Extended Absence greeting. Your Extended Absence and Personal greetings must first be recorded by dialing your SNR Number, authenticating and following the instructions.

An example: you have set up a Single Number Reach schedule to forward calls to your place of business between the hours of 9AM and 5PM. Outside of those hours you’ve opted to have calls directed to your Single Number Reach voice mailbox. An example In-hours greeting that is played when Single Number Reach call forwarding is active: “You have reached the ACME company. Please wait while we connect you with our representative.” To choose which of your greetings to use: 1. 2. 3. 4.

5.

Click Single Number Reach on the left navigation bar of the Single Number Reach window. Click Options below it on the navigation bar. Under Greeting that your caller hears, select from the System, Personal one and Personal two greetings. If you want to temporarily override the greeting with your Extended Absence Greeting, to tell callers that you will be unavailable for an extended period of time, check the Extended absence box. Click OK.

Note: This option applies only when you also have selected Your greeting for “What your caller hears”.

* Long Distance charges from your Single Number Reach Account may apply.

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Single Number Reach

USER GUIDE

Directing Your Single Number Reach Number Calls*

Answering a Single Number Reach call

You can choose what you hear when you answer your Single Number Reach call. You can select caller’s number, or caller’s name (only available with package B and C) or none. Once the call screening information is played to you, you can then decide to accept the call, decline the call, or send the call to voicemail. 1. Click Single Number Reach on the left navigation bar of the Single Number Reach window. 2. Click Options below it on the navigation bar. 3. Select one of the following in the Call screening section: • Caller’s number - When you answer the call at your forwarding destination you will hear: “Your Single Number Reach has an incoming call from [caller’s telephone number].” Caller’s name - (Only available with packages B and C). We will ask the caller to speak his or her name before attempting to reach you. When you answer the call at your forwarding destination you will hear: “Your Single Number Reach has an incoming call from [caller’s name].” This option is only available when your In Hours greeting is enabled. None - You will be connected with your caller immediately. Since you will be connected with your caller immediately when you pick up the phone, you cannot use the Voicemail password required feature, nor will you have the option of deciding whether to accept the call, decline the call, or send the call to voicemail. 4. Click OK. If you have Caller ID service on the phone where you receive the call, you might also see the caller’s number displayed there. Because of limitations of the phone system, the number you see or hear might be different from the caller’s number. This happens most often when calls are coming from a cell phone or from an office.

Using a voicemail password when forwarding my Single Number Reach calls

You can choose whether Single Number Reach should require you to enter your voicemail password before you are connected to your caller. This is useful if you are forwarding your calls to a phone to which someone else has access: Click Single Number Reach on the left navigation bar of the Single Number Reach window. 2. Click Options below it on the navigation bar. 3. Select one of the following under Accepting the call: • Voicemail password not required - You only need to press ‘1’ to accept the incoming call. This is the fastest way to be connected to your caller. • Voicemail password required - In order to accept the call, you must first enter your voicemail password. This is good when others have access to the phone number(s) to which you forward your calls. 4. Click OK.

1.

* Long Distance charges from your Single Number Reach Account may apply.

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Single Number Reach

USER GUIDE

Directing Your Single Number Reach Number Calls*

Using the Privacy Code: You can set up a Privacy Access Code so that only callers that press * and the access code will be forwarded using your settings. This Do Not Disturb feature is only active when forwarding to a single number or forwarding using your schedules. You create the special code by doing the following: 1. Click Single Number Reach on the left navigation bar of the Single Number Reach window. 2. Click Options below it on the navigation bar. 3. Enter a 3-digit Privacy Access Code in the box provided. 4. Click OK.

Now you must enable the Do Not Disturb feature by doing the following: 1. Click Single Number Reach on the left navigation bar of the Single Number Reach window. 2. Click Setup below it on the navigation bar. 3. To only allow callers with your Privacy Access Code to be forwarded, click the “Enable Do Not Disturb”. 4. Click OK.

When calling multiple forwarding destinations: If you have set up multiple Single Number Reach forwarding numbers, you can choose whether all numbers should be dialed simultaneously when a call comes in, or whether each number should be dialed in sequence until the call is box.

To set up either sequential or simultaneous Single Number Reach call forwarding: 1. Click Single Number Reach on the left navigation bar of the Single Number Reach window. 2. Click Options below it on the navigation bar. 3. Select one of the following under When calling multiple forwarding destinations: • Dial in sequence - Dial the first number and if the call is not accepted, then dial the second, and so on. • Dial simultaneously - Dial all of your forwarding destinations at the same time, immediately when the call comes in. This may shorten the wait for callers who are trying to get in touch with you. 4. Click OK.

* Long Distance charges from your Single Number Reach Account may apply.

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Single Number Reach

USER GUIDE

Directing Your Single Number Reach Number Calls*

Enabling and Disabling Single Number Reach to one number using the Web Access your Single Number Reach account. Click Single Number Reach on the navigation bar. Click Setup. Select Forward calls to a single number and enter a phone number. 5. All incoming calls to your Single Number Reach number will be forwarded to one number.

1. 2. 3. 4.

Administering Single Number Reach using the telephone 1. 2. 3. 4.

Call your Single Number Reach number and authenticate. Press [4] to access Personal Options. Press [2] to administer Single Number Reach. You can choose from the following menu Press [1] to forward per schedule. Press [2] to forward per single number. Press [3] to disable Single Number Reach.

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Single Number Reach

USER GUIDE

Receiving Single Number Reach Phone Calls

When you receive a call The Single Number Reach service offers several features that may affect the way your incoming calls are handled. The call screening feature provides you with specific caller information prior to accepting the call. You can choose to hear the caller’s name or the caller’s number. You may then choose from the following options: 1. To accept the call, press [1]. 2. To decline the call, press [2]. 3. To send the call to voicemail, press [3]. This option is only applicable if you have Single Number Reach voicemail service. Note: If you press [2], the system will call the next number defined in your schedule. If we are unable to reach you or there are no more numbers defined or you have multiple destination call forwarding set to simultaneous calling, we will send the call to voicemail.

If call screening is enabled, you may also require that your voicemail password is entered to accept a call. If you do not require that your voicemail password is entered, you will simply press [1] to accept a call. If you do not have call screening enabled, you will be connected with your caller immediately. If you receive a call while already on a call, you will hear a call waiting whisper. You can disable the call waiting whisper in your Single Number Reach account on the Web by going to Single Number Reach Options and unchecking the Enable checkbox under Call Waiting Whisper.

* Long Distance charges from your Single Number Reach Account may apply.

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Single Number Reach

USER GUIDE

Using the Do Not Disturb Feature

You can set up a Privacy Access Code so that only callers that press [*] and the access code will be forwarded using your settings. This Do Not Disturb feature is only active when Single Number Reach is enabled.

To create your privacy access code using the Web 1. 2. 3. 4. 5.

Access your Single Number Reach account. Click Single Number Reach on the navigation bar. Click Options on the navigation bar. Enter a 3-digit privacy access code in the field provided. Click OK.

To enable the Do Not Disturb feature using the Web Access your Single Number Reach account. Click Single Number Reach on the navigation bar. Click Setup on the navigation bar. Check the Enable box labeled Do Not Disturb to only allow callers with your privacy access code to reach you. 5. Click OK.

1. 2. 3. 4.

To enable the Do Not Disturb feature using the telephone 1. 2. 3. 4.

Call your Single Number Reach number and authenticate. Press [4] to access Personal Options. Press [2] to administer Single Number Reach. Press [4] to activate/deactivate the Do Not Disturb feature.

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Single Number Reach

USER GUIDE

Using the Call Director Feature

Call Director is an optional feature. Call Director provides an automated receptionist service and call routing function, in addition to your Single Number Reach. Call Director can route calls, based on the caller’s input in response to your voice prompts. As an example, the calls could route to a separate Single Number Reach number, your Single Number Reach schedule, a landline or a voicemail destination.

Setting up your Call Director feature using the Web 1. 2. 3. 4. 5. 6. 7. 8.

Access your Single Number Reach account. Click Single Number Reach on the navigation bar. Click Call Director on the navigation bar. You can enter a directory of up to 9 people or departments in the Description fields. Select the Call Path from the drop-down menu that you wish to use. Enter the phone number that you would like to route to if applicable. Check the Enable Call Director box to activate your directory. Click OK.

Note: Your Call Director greeting must accurately reflect the operation of the Keys and Call Paths that you have programmed.

Setting up the Zero to Attendant feature using the Web Your callers can press [0] to reach a live attendant during Call Director connection, SNR forwarding or during the mailbox greeting (if you have SNR Voicemail). Note: If you have external (non-SNR) voicemail, your caller can press 0 to reach an attendant at anytime during call routing.

1. 2. 3. 4. 5. 6. 7.

Access your Single Number Reach account. Click Single Number Reach on the navigation bar. Click Options on the navigation bar. In the Zero to Attendant section, check the Enable box to turn the feature on. Enter a 10-digit Attendant phone number in the Attendant Number box. Enter the desired ring time (6-99 seconds) in the Ring Time box. Click OK.

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USER GUIDE

Using the Call Director Feature*

Your Call Director greetings Two greetings may be recorded; a primary and an alternate greeting. If both greetings are recorded, the caller hears the primary greeting first and has the option of pressing [*] to hear the alternate greeting. The alternate greeting may provide the caller with instructions in another language or perhaps provide more detailed information.

Selecting your post-greeting Default action using the Web: After your Call Director greeting(s) have played, you can specify what action you would like the system to take. 1. 2. 3. 4.

Access your Single Number Reach account. Click Single Number Reach on the navigation bar. Click Call Director on the navigation bar. In the Default section, select from the following options • Repeat greeting • Route to number • Follow schedules • Route to voicemail

5. The option that you select will be the action taken if the caller does not press any key after listening to the Call Director greeting. *Long Distance charges from your Single Number Reach Account may apply.

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Scheduling Wakeup Calls*

Wakeup calls are phone calls which Single Number Reach places to a particular phone number at a specific date and time that you specify. You can use it to wake you up or to remind you about a meeting or special event. You can also set the Snooze feature to keep calling you until you cancel the Wakeup call.

Scheduling Wakeup Calls using the Web 1. 2. 3. 4. 5. 6. 7. 8. 9.

Access your Single Number Reach account. Click Single Number Reach on the navigation bar. Click Wakeup Calls on the navigation bar. Click Schedule Wakeup call on the Wakeup Calls page. This displays the Schedule Wakeup Call page. Enter the phone number at which you would like to receive the Wakeup Call. Select the Date, Time and Time zone for the call from the corresponding drop-down lists. If you want Single Number Reach to keep calling you every 9 minutes until you respond, check the Enable checkbox next to Snooze call. If you want to schedule this Wakeup Call at the same time periodically, click Specify recurrence. Click OK to schedule the Wakeup call.

Receiving Wakeup Calls using the telephone On the date and time which you have specified, Single Number Reach will call you at the phone number you provided. When you receive the call, you will hear the following Sample announcement “Hello this is Single Number Reach with a Wakeup Call. The local time is 600 A.M. You have 4 new messages.” 1. 2. 3. 4.

To hear this message again, press [1]. To end this call, press [2]. If this number was dialed in error, press [3]. To disable/enable a snooze call, press [4].

This menu prompt is dependent on what your Snooze feature setting was when you created the Wakeup Call. 5. To access your account, press [#]. *Long Distance charges from your Single Number Reach Account may apply.

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Single Number Reach

USER GUIDE

Checking Your Messages

To check your messages using the telephone Call your Single Number Reach number and authenticate. Press [1] [1] to check new messages. Press [1] to review all messages. Messages will be played in the order that they were received with the most recent messages played first. 5. Messages marked “Urgent” will be played before all new messages.

1. 2. 3. 4.

Note: There are two message playback options that you may change while logged in to your Single Number Reach account on the Web. You can disable message envelope for quicker playback of messages and you can select from 4 different message sorting options: newest first, oldest first, urgent first, or by sender.

To check your messages using the Web 1. Access your Single Number Reach account. 2. Click Message Centre on the navigation bar. 3. Your messages will be displayed on the Message Centre homepage in the order that they were received with the most recent messages at the top of the list. 4. Messages marked “Urgent” or “Private” will have a correlating symbol next to the message type.

To check your messages using a wireless device 1. 2. 3. 4.

Access your Single Number Reach account. Press [4] to access Message Centre. Press [1] to access your Inbox. Your messages will be displayed in the order that they were received with the most recent messages at the top of the list.

To delete a message using the Web 1. 2. 3.

Select or open the message. Click the Delete button. Your message will be moved to the Trash folder.

Please note that messages in your Trash folder are deleted after 5 days.

To recover a deleted message using the Web If you delete a message or a message is deleted by the fax or voicemail auto forwarding feature and then you would like to recover it: 1. 2. 3.

Open the Trash folder and select the message that you would like to keep. Click the ‘Undelete’ button. Your message will be saved in your Message Centre.

Please note that messages in your Trash folder are deleted after 5 days.

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Using Message Notification*

When new messages arrive in your account, you can be notified via a phone call, page, e-mail message or brief text message on your cellphone. You can also receive an instant message from IM software (ICQ, AIM, MSN, or Yahoo).

Setting up message notification using the Web 1. 2. 3. 4. 5. 6. 7. 8. 9.

Access your Single Number Reach account. Click Message Centre on the navigation bar. Click Notification Device Setup on the navigation bar. Set up your instant messaging (IM) client, cellphone, or pager information. Click OK. Click Notification Setup on the navigation bar. Check the Enable Message Notification checkbox. Select your preferred message notification method and the type of messages about which you would like to be notified. Click OK.

*Long Distance charges from your Single Number Reach Account may apply.

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Managing Messages

If you subscribe to Single Number Reach voicemail service, you can send a copy of a voicemail or fax that you received to another number. If you do not have Single Number Reach voicemail service, you can receive and forward faxes only to a fax number.

To forward a fax using the Web Access your Single Number Reach account. Click Message Centre on the navigation bar. Click on the Description of the fax that you would like to open. Click the Forward button. The Forward message page will be displayed. Enter a fax number in the field labeled Fax. Click Send.

1. 2. 3. 4. 5. 6. 7.

To forward a fax using the telephone Call your Single Number Reach number and authenticate. Press [1] to review your messages. After playback of the fax that you would like to forward, press [6]. Enter a fax number and then press [#] to confirm. Press [1] to send.

1. 2. 3. 4. 5.

To have your faxes automatically forwarded to a fax machine upon receipt Access your Single Number Reach account. Click Message Centre on the navigation bar. Click on Fax Forwarding Options. Check the Enable Automatic Fax Forwarding box at the top of the page. Enter the Fax Forwarding Number of the fax machine or telephone number to which you’d like to send all of your faxes. Then select one of the following After forwarding options:

1. 2. 3. 4. 5.

•

•

Save fax in mailbox - All faxes sent to your SNR account are automatically forwarded to the Fax Forwarding Number you specified. The faxes are also saved in your mailbox. Delete fax from mailbox - All faxes sent to your SNR account are automatically forwarded to the Fax Forwarding Number you specified. The fax is then deleted from your mailbox.

Note: In the event that a fax is not forwarded successfully, the fax will be saved in your mailbox even if you have selected the Delete option above. This is to ensure that you do not miss any faxes.

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USER GUIDE

Managing Messages

To send a copy of a voicemail using the Web Access your Single Number Reach account. Click Message Centre on the navigation bar. Click on the Description of the voicemail you would like to open. Press the play control to listen to the voicemail. Click the Forward button. The Forward message page will be displayed. Enter a telephone number in the field labeled Number. 8. Click Send.

1. 2. 3. 4. 5. 6. 7.

To send a copy of a voicemail using the telephone 1. Call your Single Number Reach number and authenticate. 2. Press [1] to review your messages. 3. After playback of the voicemail that you would like to send a copy of, press [6]. 4. Press [#]. 5. Press [5] to select recipients. 6. Enter the telephone number or a 2-digit Distribution List location, followed by the [#] key. 7. Press [2] to confirm recipients. 8. Press [#] to send.

To forward messages to an Email address To forward voice messages 1. 2. 3. 4. 5.

Access your Single Number Reach account. Click Message Centre on the navigation bar. Click Options. Check the Enable checkbox in the Voicemail Forwarding Options section. Specify an email address to which you would like to forward voice messages.

To forward fax messages 1. 2. 3. 4. 5.

Access your Single Number Reach account. Click Message Centre on the navigation bar. Click Fax Options. Check the Enable checkbox in the Fax Forwarding Options section. Specify an email address to which you would like to forward fax messages.

Note: Care should be taken when the After Forwarding: option - Delete Fax from mailbox is

selected. If the email message cannot be delivered your fax will be removed from the mailbox and will not be retrievable. It is recommended that you use the Save fax in mailbox option when forwarding faxes to an email address.

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Managing Messages

To disable fax receipt 1. 2. 3. 4. 5.

Access your Single Number Reach account. Click Message Centre on the navigation bar. Click on Fax Options. Uncheck the Enable Fax Receipt box at the top of the page. Click OK.

To block a number 1. 2. 3. 4.

Access your Single Number Reach account. Click Single Number Reach on the navigation bar. Click on Call Block. You can specify up to 100 phone numbers from which you don’t want to receive calls or faxes. 5. Click OK.

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Using the Address Book*

To access your Address Book using the web 1. 2. 3. 4.

Access your Single Number Reach account. Click Address Book on the navigation bar. Click the Contacts on the navigation bar. Your contacts are displayed.

To access your Address Book using the telephone 1. 2. 3. 4.

Call your Single Number Reach number and authenticate. Press [6] to access your Address Book. Enter the Nickname of the Address Book contact you would like to retrieve. Your contact’s information will be played. You may also press [6] while in the Address Book to hear a review of all of your contacts and their information.

How can I add a contact? 1. 2. 3. 4. 5.

Access your Single Number Reach account. Click Address Book on the navigation bar. Click on Add contact on the navigation bar. Specify the name of the contact and provide their information. Click OK

How can I delete a contact? Access your Single Number Reach account. Click Address Book on the navigation bar. The Contacts page will be displayed. Check the box in the Delete column to the left of each contact you would like to delete. 5. Click Delete. 1. 2. 3. 4.

How can I sync my Address Book to my handheld organizer? Access your Single Number Reach account. Click Address Book on the navigation bar. Click CompanionLink Sync on the navigation bar. Click the “Download the CompanionLink synchronization tool” link to install the sync software. 5. Follow the simple install instructions provided. 1. 2. 3. 4.

*Long Distance charges from your Single Number Reach Account may apply.

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Making a Call*

To make a call using a phone number 1. 2. 3. 4.

Call your Single Number Reach number and authenticate. Press [3] to make a call. Press [1] to dial by telephone number. Enter the phone number you would like to dial and then press [#].

To create a Speed Dial list using the Web For your convenience, you can store up to nine frequently dialed numbers. 1. Access your Single Number Reach account. 2. Click Single Number Reach on the navigation bar. 3. Click Speed Dial. 4. The Speed Dial setup page will be displayed. 5. Enter a description and a phone number per location. You may create up to 9 locations.

To make a call using Speed Dial 1. 2. Or, 3. 4.

Call your Single Number Reach number and authenticate. Press [*] [*] to access your Speed Dial list followed by the location. Press [3] to access Make a call. Press [2] to dial by Speed Dial location.

To make a call using the Address Book 1. 2. 3. 4.

Access your Single Number Reach account. Click Address Book on the navigation bar. Select a contact whom you would like to call. In the Phone Numbers section on the Contact’s page, you will see a phone icon next to the numbers that you can dial including all telephone numbers and pager number fields. 5. To make a call, click on the phone icon and enter the number you would like to initiate the call from.

Note: The service can place calls to telephone numbers with extensions. When logged into your Web account, you may set up phone numbers in any of the following applications: Call Director, Single Number Reach, Wakeup Call, Message Notification, Place a call, Fax Forwarding and Address Book Distribution Lists, Speed Dial and Contact entry. To enter an extension in any of these phone number fields, use these instructions: enter the telephone number followed by a capital P (for PAUSE), followed by the 1-8 digit extension. You can enter 1-9 pauses between the number and the extension, again using a capital P. Each “P” represents a 2-second pause.

*Long Distance charges from your Single Number Reach Account may apply.

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Managing Distribution Lists

The distribution lists feature is available only if you have Single Number Reach voicemail service.

Managing distribution lists using the Web To create a list Access your Single Number Reach account. Click Single Number Reach on the navigation bar. Click Distribution Lists on the navigation bar. Click the Create List button. Create a 2-digit list identifier so that you can recall it from the telephone. 6. Enter the contact telephone number and click Add to accept that number. 7. Click OK.

1. 2. 3. 4. 5.

To edit a list 1. 2. 3. 4.

Access your Single Number Reach account. Click Single Number Reach on the navigation bar. Click Distribution Lists on the navigation bar. You can manage (including add or delete numbers) a list by selecting the List ID from this page.

Managing distribution lists using the telephone 1. 2. 3. 4.

Call your Single Number Reach number and authenticate. Press [4] to access Personal Options. Press [1] to access Distribution Lists. You can choose from the following menu • Press [1] to create a list. • Press [2] to delete a list. • Press [3] to manage a list. • Press [4] to review a list.

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Using 4-Way Conferencing*

The 4-way conferencing feature allows you to initiate a multiple location conference call. Up to three parties, in addition to yourself, can be added to your conference. You can begin a conference call by making a call, either by dialing a telephone number or entering a speed dial location.

To setup a 4-way conference call using the telephone 1. 2. 3. 4. 5. 6. 7. 8.

Call your Single Number Reach number and authenticate. Press [3] to make a call. Press [1] to dial a number or press [2] to enter a speed dial location. When your call has connected, explain that you are placing them on hold temporarily and press [*] [*]. Press [4] to make another call. Dial by telephone number and then press [#]. When your call is connected, press [*] [*] and then [5] to add the second participant to the conference. You now have three participants, including yourself, in your conference. You can add one more participant by placing the conference on hold by pressing [*] [*] and making another call by pressing [4] and adding the call to the conference by pressing [5].

To remove a participant from a conference call using the telephone 1. Press [*] [*] and then press [1] to disconnect a participant from the conference. 2. Press [0] to return to the conference call. Note: When you place the conference call on hold by press [*] [*], the other participants can continue to speak with one another.

To end a conference call using the telephone 1. Press [*] [*] to put the conference on hold. 2. Press [2] to disconnect the conference call. All participants are disconnected and the conference call has ended. *Long Distance charges from your Single Number Reach Account may apply.

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Using 4-Way Conferencing

Why would you want to put pauses before an extension number? Occasionally the only way to reach someone is by dialing a main number and then entering their extension number. This is often the case in corporate environments where the company has a PBX or switch and all employees are assigned an extension. When dialing a number with an extension, you may need to pause a few seconds before entering the extension number. For these cases, SNR provides you with the ability to program telephone Numbers and extensions for the Call Director, Single Number Reach, Attendant service, Wakeup Call, Message Notification and Address Book. To program an extension you will need to enter one or more pause character ‘P’ between the telephone number and the extension number. Each pause character will result in a 2-second delay. Depending on the switch that you’re dialing into, you may need more or less delay before dialing the extension number. This may require some experimentation on your part to ensure that you enter the appropriate number of pauses for your calls to be dialed correctly. For example, let’s say that you want to forward your SNR calls to your Business phone which has a main company telephone number 987-654-3210 and extension 12345; you would enter: 9876543210P12345 Note that Direct numbers are not extension lines. If someone can reach you by dialing your telephone number without entering an extension, then you have a direct line. Sometimes, a direct line can be dialed internally as extensions but they are for internal use only and are not relevant to callers who are dialing externally to reach you. Note: For Wakeup and new message Notification calls, it is recommended that when you answer the call, if you did not hear the beginning of the message, that you press 1 to repeat the message.

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Pager Connection

The pager connection feature allows you to be paged by the service while a caller is placed on hold. You can choose between two settings: the page can be sent automatically anytime a caller dials your SNR Number or the page is only sent if initiated by the caller. To connect to your caller, simply dial your SNR Number and authenticate. You will be notified that there is a caller holding. To connect, press 4.

Setting up your pager: 1. 2. 3. 4. 5. 6. 7.

Access your Single Number Reach account. Click Message Center on the navigation bar. Click Notification Device Setup on the navigation bar. Select the Pager/Cell phone button and select your pager from the Provider list. Your pager provider information will display in the Instructions field. Enter your pager and PIN (if applicable) in the corresponding fields. Click OK.

To enable Pager Connection 1. 2. 3. 4. 5.

Access your Single Number Reach account Click Single Number Reach on the navigation bar. Click Options on the navigation bar. Check the Enable box for Pager Connection. Select how you would like this feature to work: • Immediate – you will be automatically paged each time you receive a call. • Caller Initiated – your caller can page you and hold until you pick up the call. 6. Click OK.

Reading your Pager Display Using the Pager Connection feature, here is an example of what your pager will display when a caller is holding for you:

60-2-3065551212 60 - Informs you that the caller is holding 2 - Informs you of the number of new voicemail messages in your mailbox 3065551212 is the caller’s phone number in this example.

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Using PC Screen

PC Screen is a software client which provides desktop notification of new calls and messages to your account. There are two components to PC Screen Call Manager and Message Waiting Indicator.

Call Manager When a call is placed to your Single Number Reach number, the PC Screen Call Manager window will come to the front of your screen. The display will indicate the caller’s location, the caller’s number, the date and time. You can also see the status of the call in the lower left corner of the PC Screen display. You can forward your call to another number, listen in on the caller leaving a message and even interrupt to take the call. The caller can only leave a message if you have Single Number Reach voicemail service.

Message Waiting Indicator When you receive a new message in your account, a window will pop up with the sender/caller’s name and the subject of the message. A running list of any other new messages will appear in the pop-up window below the most recent message.

Setting up PC Screen To download PC Screen to your PC Access your Single Number Reach account. Click My Account on the navigation bar. Click the Downloads link in the Downloads section. This will display the Single Number Reach service Downloads page. 5. Select the PC Screen Download in the Desktop Applications section. 6. Follow the setup wizard to configure your account information and preferences.

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How can I get help?

Do you have a question about your Single Number Reach service? The information below will help you find what you’re searching for — or put you in touch with one of our customer support representatives.

Search Our Online Help Center You can find quick answers to your questions in our Help Center. Search using keywords or questions and we will direct you to the information that you are looking for. Click on Help Center on the top bar of your account page.

Access Single Number Reach Number Help If you would like a more detailed explanation of a feature or prompt when you are listening to the Single Number Reach service menus, you may press [*H] to access help.

Call Customer Support If you have any questions or concerns please visit www.bell.ca/snr for product information. Call 611 for technical problem/support on service features and 310-Bell (Ontario) or 310-7070 (Quebec) for general inquires or billing.

Access our FAQ Access our FAQ for answers to our most frequently asked questions. Click on Help Center on the top bar of your account page and then click FAQ on the navigation bar.

Personal information respecting your subscription to and use of this service may be stored or processed outside of Canada, and may therefore be subject to the legal jurisdiction of these countries. Bell Canada strives to minimize the personal information stored or processed outside of Canada. Wherever possible, Bell Canada anonymizes any personal information stored or processed outside Canada, such that the data cannot be associated with identifiable individuals.

Touch-Tone™ is a trade-mark of Bell Canada. Copyright 2003-2007, uReach Technologies, Inc. All rights reserved. BC-EU-0701889-2.9

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