Name Organisation Salma Bani Ministry of Municipality and

Name Salma Bani Ninna Normand Helles Mauro Norbedo Marie Therese Khalil Wiebke Thelo Viviane Couvreur Agnieszka Cebrat Peter Elisson Mohamed Buhannad Amal Abdulla Mohd Albalooshi Deema Mohammad Almutawa Abdulla Sultan Alsuwaidi Alya Taresh Obaid Alaleeli Alawiya Talib Ibrahim Nasser Nassima Benallal Khaled Mahmoud Ahmed Kuley Fatima Saleh Alhajri Asma Ahmedi Maher Ibrahim Ali Al Zarouni Khaloud Ismail Al Kashari Ana Maria Dulgheru Ghanim AlSaadi Kasim Kanakari Roula Dersahakian Klaithem Al kaabi

Organisation Ministry of Municipality and Urban Planning Grundfos Holding A/S Electrolux Italia spa Ministry of Economy and Trade SAP AG Solvay S.A. Sanden International Europe Ltd Haldex Brake Products AB Quality Management Solutions DEWA DEWA DEWA DEWA DEWA DEWA DEWA DEWA DEWA DEWA DEWA NEDAA Team Power APT Facilitators.com Alain Municipality

Bahrain Denmark Italy Lebanon Germany Belgium United Kingdom Sweden UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE

July 2014 July 2014 July 2014 July 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014

Sharmain Upendra Rabeea Atatreh Omar Bin Ghelaita Alia Muftah Su Kankari William Baldwin Amjad Al Ata Mansour Abdeen Sajid Mahammad Amjad Hassan Almarzouqi Samira Hussain Shaban Hamdoon Ahmed Talaat Abdelrehim Ahmed Ibrahim Sultan Mohd Alsharif Ameena Abdulraheem Almarzooqi Islam Mohamed Abdelaziz Mohammed Asem Alghabra Fahd Gamil Almashehari Amira Abdulrazaq H Al Awadhi Jamila Juma Omar Al Mazam Abdulla Mohd Abdulla Ahmad Sue Worth Ossama Ogla Sunando Chaudhuri Farhan Ali Derar Al Manaseer Mike Burton Pat Mnguni William Drambour Sarah Michael-Nelson Erik Pagaard Nielsen

Al Nabooda Automobiles L.L.C Individual NEDAA NEDAA Team Power Individual Farnek Individual Lin scan Inspection SWAP DEWA DEWA DEWA SWAP DIB DEWA DEWA DEWA DEWA DEWA Abu Dhabi National Exhibitions Company (ADNEC) Abu Dhabi National Exhibitions Company (ADNEC) Abu Dhabi National Exhibitions Company (ADNEC) Abu Dhabi National Exhibitions Company (ADNEC) Abu Dhabi National Exhibitions Company (ADNEC) Abu Dhabi National Exhibitions Company (ADNEC) Eskom Holdings Soc Ltd Haldex Inc Haldex Inc Grundfos

UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE South Africa USA USA Denmark

May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 May 2014 April 2014 April 2014 April 2014 April 2014 April 2014 April 2014 March 2014 March 2014 March 2014 March 2014

Manuela Krumbiegel Roman Panse Alia Rashed Al Dhaheri Badra Bechka Dr. Mohamed Ali Karkoukli Nawal Mohamed Al Remeithi Nora Farhat Shamsa Al Mheiri FATMA HAMAD KHAMIS ALSUWAIDI SAUD MOHAMED YOUSIF AHMED SULEIMAN MOHD SABAH MINA ELFAIZ FATMA IBRAHIM AL MUALLA SYED SHOEB RANDAL PEREIRA IMRAN AHMED DANIAL SALAH LOAY MAHMOUD WOJOOD IBRAHIM S. ALMAZROOEI MOUSTAFA FOUAD AHMED ABDELAZIZ MAHMOOD SADIQ MULLA AL ANSARI REEM OMAR MUTAWA AL QEDRAH AMANY MOHAMED MAHMOUD MA 'AMOUN MOUSA ALATARI SALAH A H A H ALSAMMAK SAOUD AZIZ A. GHALIB KHULOOD ABDULLA AL RUSTAMANI LORIN SALIM HASSAN ABU SULTAN EMAN ALI

Novaled GmbH Siemens AG SEHA SEHA SEHA SEHA SEHA SEHA DEWA DEWA DEWA DEWA Umm Al Quwain Medical District DFM Dubai Financial Services Authority Red Tag Khalifa Fund DEWA DEWA

Germany Germany UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE

March 2014 March 2014 March 2014 March 2014 March 2014 March 2014 March 2014 March 2014 February 2014 February 2014 February 2014 February 2014 February 2014 February 2014 February 2014 February 2014 February 2014 February 2014 February 2014 February 2014

DEWA DEWA DEWA DEWA DEWA DEWA FDC DEWA DCAA

UAE UAE UAE UAE UAE UAE UAE UAE UAE

February 2014 February 2014 February 2014 February 2014 February 2014 February 2014 February 2014 February 2014 February 2014

ABDUL MALLIK MOHAMED HAYATH FATMA HAMAD KHAMIS ALSUWAIDI SAUD MOHAMED YOUSIF AHMED SULEIMAN MOHD SABAH Pauline Manassa Faisal Fahad Ronald Stevens Ruud Stassen Giorgio Maria Visimberga Azat Abdrakhmanov Oleg Kainazarov Viktor Kim Lyudmila Tsinovkina Zhanat Nurazkhanova Karligash Raisova Rami Al Quddoumi Nenad Savič Samuel Scherer Elena Mathioudaki Annekatrin Feger Stefanie Klott Filip Van Echelpoel Katharina Luban Ingar Falck Olsen Sebastian Rottmair Thorsten Herberger Eman Abu Libdeh Haluk Cangar Rodrigo Pissini Alfredo Bocchi Barbalho

DAMAS DEWA DEWA DEWA INJAZ CTC Training Consultancy Advanced Electronics Company Stichting INK Stichting INK Bosch Bari - Tecnologie Diesel e Sistemi Frenanti S.p.A. KOQIM KOQIM KOQIM KOQIM KOQIM KOQIM United Arab Emirates Ministry of Interior Slovenian Foundation for Business Excellence Katholische Hochschule Freiburg Hellenic American Education Foundation Katholische Hochschule Freiburg Katholische Hochschule Freiburg Umicore Robert Bosch GmbH UNOPS UNOPS UNOPS Citizenship, Residence & Ports Sector - UAE Bosch Sanayi ve Ticaret A.Ş Robert Bosch Robert Bosch

UAE UAE UAE UAE UAE Saudi Arabia The Netherlands The Netherlands Italy Kazakhstan Kazakhstan Kazakhstan Kazakhstan Kazakhstan Kazakhstan UAE Slovenia Germany Greece Germany Germany Belgium Germany Denmark Denmark Denmark UAE Turkey Brazil Brazil

February 2014 February 2014 February 2014 February 2014 February 2014 February 2014 February 2014 February 2014 February 2014 February 2014 February 2014 February 2014 February 2014 February 2014 February 2014 January 2014 January 2014 January 2014 January 2014 January 2014 January 2014 January 2014 January 2014 January 2014 January 2014 January 2014 January 2014 January 2014 December 2013 December 2013

Rodrigo Vodola do Amaral Tatiane Costa Bilhan Paulo Eduardo Botelho Marisa dos santos Alexander von Glasow Ensi Yang Michael Wycisk Mezna Salem Al Ahbabi Suad Salem Mona Namiq Alhaj Asad Sayed Sallam Durai Anand Kumar Alia AL atamimi Abeer Taleb Mohammed Ahmed Al Sayed Baha Wadood Aisha Al Shamsi, Stephen Geach Ahmad Al-Eid Abdullatif Sadeq Mohamed Al Mutawa Celine CHAN CHANG Yu Shing Henry KAM TONG POON KWONG Siu-bun LAU Chee Tim LEUNG Hin-nang, Henry Omar Ahmed Binhaider Saeed Mohmmed Al Marri Adi Omar Al Deesi

Robert Bosch Robert Bosch Robert Bosch Robert Bosch Infineon Technologies AG Bosch China Investements Ltd.Infineon Technologies AG AADC Dubai Airports Ajman Civil Defence ADDC ADDC FEWA DM IACAD MBRSG Wataniya Wataniya Etisalat Etisalat Hong Kong Housing Authority Hong Kong Housing Authority Hong Kong Housing Authority Hong Kong Housing Authority Hong Kong Housing Authority Hong Kong Housing Authority RTA RTA RTA

Brazil Brazil Brazil Brazil Germany China Germany UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE China China China China China China UAE UAE UAE

December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013

Tarek Ahmad Samaha Hussain Ali Al Saffar Huda Mustafa Abdulaziz Nada Nabil Abdallah Abdo Mohammad Fahad Safa Abdul wahab Al ansari Naeima Abdi Shah Tareq shishani Mandana Al Obeidli Fawaz Talal Anish Mohandas Rami El Ghosseini Bilal Hussein Sawalmeh Bassel Ibrahim Saad Amair Saleem Ali Sebaa Al Marri Athari Abdulaziz Taher B. Ali Daniel Roarty Basak Ceyla Basa Lucy Hughes Tina Rold Andersen Mustafa Alem Sonja Roth Jan-Niklas Töws Sven Schubert Lorena Pontes Masri Yara Sami Kakish Anas M.Saleh Saleha Markhan Sara AlHuraiz

RTA RTA RTA RTA RTA RTA DOT RTA RTA RTA CBI Dubai Airports RTA RTA RTA Mohammed Bin Rashid School of Government DEWA Axon' Cable LTD BOSCH Sanayi ve Ticaret A.S. Grundfos Grundfos Excellence Pioneers- Consultants Harting KGaA Harting KGaA T-Systems Multimedia Solutions GmbH UNOPS Dubai Smart Government Department RTA MRHE MRHE

UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UK Turkey Denmark Denmark Saudi Arabia Germany Germany Germany Denmark UAE UAE UAE UAE

December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 November 2013 November 2013 November 2013 November 2013 November 2013 November 2013 November 2013 November 2013 November 2013 November 2013 November 2013 November 2013 November 2013

Zornitza Georgieva Valeva Rasha Khalil Ibrahim Al Kilani Rasha Qarouni Mohamed Biygautane Mohammed Al Khatib Fadi Salem Rasha Sleiman Maitha Buti Almuhairi Paul Grizzell Joanne Salazar Thomas Schoesse Tarek Tessawak Mohamed Al Hosani Huda Sultan Al Shoaibi Nada Sayegh Khawla Saleh Basima Al Mesbahi Andrew King Estelle Dahl-Duquenoy Thomas Di Vito Christophe Perrin Nicolas Brillaud Andrezej Michalski Saeed Ali Beljafla Maher Al Ejel Krishna Moorthy Haifa Jamil Alharz Irja Sunnerdal Henrik Sandberg Christopher Ostby Andersen

GCAA DIB DIB Mohammed Bin Rashid School of Government Mohammed Bin Rashid School of Government Mohammed Bin Rashid School of Government Mohammed Bin Rashid School of Government Mohammed Bin Rashid School of Government Core Values Partners, Inc Phoenix Park Gas processors Ltd RWE Technology Emirates Foundation For Youth Development Emirates Foundation For Youth Development Emirates Foundation For Youth Development Emirates Foundation For Youth Development Emirates Foundation For Youth Development Emirates Foundation For Youth Development Sanden International Europe Ltd. Sanden International Europe Ltd. Sanden International Europe Ltd. Sanden Manufacturing Europe Sanden Manufacturing Europe Sanden Manufacturing Poland DEWA DEWA DEWA DEWA PostNord PostNord PostNord

UAE UAE UAE UAE UAE UAE UAE UAE USA Trinidad Germany UAE UAE UAE UAE UAE UAE Germany Germany Germany Germany Germany Germany UAE UAE UAE UAE Sweden Norway Norway

November 2013 November 2013 November 2013 November 2013 November 2013 November 2013 November 2013 November 2013 November2013 November2013 November2013 October 2013 October 2013 October 2013 October 2013 October 2013 October 2013 October 2013 October 2013 October 2013 October 2013 October 2013 October 2013 October 2013 October 2013 October 2013 October 2013 September2013 September2013 September2013

Martin von Horsten Henrik Michelsen Sune Borregaard Pernille Uhrbrand Mårten Sjölin Robert Hansen Joss Delissen Ingela Johansson Susanna Fink Kenneth Larsson Susanne Nobel Omar Gailan AlSamarai Shalini Manghat Abeer Jasem Hamda Al Matroshy Ihab Mouallem Sneh Pathak Reyad Kamel Ali Abou Assi Immanuel Azaad Moonesar Zeyad Altarawaneh Aisha Ali Al Kaabi sumaya Mohamed Al Shaer Abdul Aziz Bader Naser Al Nahdi Maysa K. Kilani Maryam Al Shamsi Abdul Rasheed Pareed Masouma Ishaq Amiri Shakeel Bashir Jamileh Albalooshi Alya Abdalla Al Shamsi

PostNord PostNord PostNord PostNord PostNord PostNord PostNord PostNord PostNord PostNord PostNord Dewa UOWD Ajman Tourism Ajman Tourism Gulf Extrusion Gulf Extrusion DED Mohammed Bin Rashid School of Government RTA AADC DOT ADGAS DEWA DEWA DEWA DEWA DEWA DEWA

Denmark Denmark Denmark Denmark Sweden Sweden Sweden Sweden Sweden Sweden Denmark UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE

September2013 September2013 September2013 September2013 September2013 September2013 September2013 September2013 September2013 September2013 September2013 September2013 September2013 September2013 September2013 September2013 September2013 September2013 September2013 September2013 September2013 September2013 September2013 September2013 September2013 September2013 September2013 September2013 September2013 September2013

Adel Sadek Altamimi Lina Ahmad Matar Khawla Fuad Al Nimri Edmond Walshe Abdulla Salem Al Kayoumi Rabeea Atatreh Abdulla Salem Al Kayoumi Martina Hölzl Khalid Al-Ghamdi Hamid Al Suwaidan Jean-Marc Cordonnier Alan Marshall Gitta Pecher Jens Reinstaedt Isabel Silva Tony Lenehan Abdulla Obaid Al Dallal Afyah Abdulla Salem Qamman Ameera Jalal Dad Albalooshi Mohsina Banu Nazeer Ahmed Noora Abdulla Al Mulla Al Muhairi Saadat Ali Syed Sadiq Ali Sally Mabrouk Isabel Silva Aisha Mubarak Azar Abdelrahim Armeen Homa Ebrahimi Mohammed Mehad Ali Al Suwaidi Myriem Drissi Larhfiri Zineb Zakaria

DEWA DEWA DEWA DEWA AADC individual AADC Infineon Technologies AG King Abdulaziz University King Fahad Medical City Ferco GEMS Education Harting KGaA Infineon Technologies AG GOEXCELLENCE Failte Ireland Islamic Affairs DEWA DEWA DEWA DEWA IIP GOEXCELLENCE DEWA DEWA Al Yousuf Islamic Affairs DEWA DEWA

UAE UAE UAE UAE UAE UAE UAE Germany Saudi Arabia Saudi Arabia France Dubai Germany Germany Portugal Ireland UAE UAE UAE UAE UAE UAE UAE Portugal UAE UAE UAE UAE UAE UAE

September2013 September2013 September2013 September2013 September2013 September2013 September2013 September2013 September2013 September2013 August 2013 August 2013 August 2013 August 2013 August 2013 August 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013

Goodman Nyagano Kevin Ngoni Pawadyira Reuben Mupudzi Richard Chauke Tom Rioga Vera-Lynne Visagie Vincent Magoda Oleg Smertin Jill Weatherill Barrie Howard Abdulrahman Yousuf Al-Homaid Aljazi Taleb ALHenzab Asish Das Eman Abdulla AL Sulaiti Khalid Al-Boinin Maryam Hassan vojdani Moza Khalid Al Muhannadi Akbar Shaikh Khalifa Khamis Muza Harib Mattar Saleem Abdulkareem Eideh Sara Abdulrahman Al Mohammed Sara Al Adba Shoaib Haroon Qureshi Malik Elamaireh Don Smith Hashim Saeed Marc Davis Mike Jabarin Aniko Valente

Iso-Q Iso-Q Iso-Q Iso-Q Iso-Q Iso-Q Iso-Q Swedbank City of Glasgow College TOQUEX Ltd. Ooredoo Ooredoo Ooredoo Ooredoo Ooredoo Ooredoo Ooredoo Ooredoo Ooredoo Ooredoo Ooredoo Ooredoo Ooredoo Ooredoo Amman University Elegant International College Elegant International College Elegant International College Elegant International College CardProcess

South Africa South Africa South Africa South Africa South Africa South Africa South Africa Sweden United Kingdom United Kingdom Qatar Qatar Qatar Qatar Qatar Qatar Qatar Qatar Qatar Qatar Qatar Qatar Qatar Qatar Jordan UK UK UK UK Germany

July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013

Bernd Beyer Carmen Lorenz Ciro DeBiase Jens L. Brosche Martin Wallrabenstein Peter Krönert Khadija Ibrahim Abdulla AlHammadi Laila Mohammed Al Jassim Mohamed Fouad Ahmed EL Sadek Omar Farook Dawood Al-Obaidi Seema Sequeira Shaikha Ahmad Abdulrahman Al Bishri Amal Mohammed Saleh Sufyan Mariam Salim Ali Alnuaimi Maryam Ali Althani Shafiq Ullah Jan Maqsood Jan Shalini Thomas Thuriya Ismail Mohd Musabbih Mieke Van Der Starre Ralf Pechmann Steffen Moerbe Marina Velazquez Ayman Obeidat Samah Ahmed Shaima Ali Don Smith Hashim Saeed Marc Davis Mike Jabarin Mohammad Ismael Hammash

CardProcess CardProcess CardProcess CardProcess CardProcess CardProcess DED DED DED DED DED DED DEWA DEWA DEWA DEWA DEWA DEWA PostNord T-Systems Multimedia Solutions GmbH T-Systems Multimedia Solutions GmbH Ricoh Europe plc Emirates Identity Authority Abu Dhabi Police Abu Dhabi Police

Germany Germany Germany Germany Germany Germany UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE The Netherlands Germany Germany UK UAE UAE UAE UK UK UK UK UAE

June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 July 2013 July 2013 July 2013 July 2013 July 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 April 2013

We'am Nawaf Obeidat Mohammad.A.R. Abu Safieh Dana Ghandi Balqar Mo'tasem Shafiq Al-Jarrah Waleed A.M. Abu khadrah Mustafa Hussein Abu- AlShaikh Yousra Jamal Sharaireh Koenraad Van Coillie Nikola Sopar Anthony Spanos Gianluca Mule David Samuelsson Alessandra Leonardi Rasha Al Zaanon Carina Blad Shamma Al Rahmah Alen Marc Giglio Santino Helena Carlsson Ronny Franke Amna Ahmed Saif Al Suwaidi Ahmad Hassan Matar Al Khayat Susana Machado Besheit Hamad Almatrafi Mohammad Azmat Khan Hamad Mohammad Al Amiri Mazen Arafeh Jochen Muskalla Ayman Radi Jaroslava Pravdova

Volvo Group Belgium nv HERMES SoftLab d.o.o. Euroexcellence EFQM Swedbank Telecom Italia Excellence Consultant Swedbank EPPCO KMU Zentrum der Hochschule Liechtenstein Deutche BP AG Deutche BP AG T-Systems Multimedia Solutions GmbH Federal Demographic Council Abu Dhabi Ports Company (ADPC) Robert Bosch Car Multimedia GmbH City Council of Makkah Farabi Petrochemicals Company burdubai police station Jordan University BASF SE Ooredoo European Commission

UAE UAE UAE UAE UAE UAE UAE Belgium Slovenia Greece Belgium Sweden Italy UAE Sweden UAE Liechtenstein Germany Germany Germany UAE UAE Germany Saudi Arabia

Saudi Arabia UAE Jordan Germany Qatar Germany

April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013

David Jalili Andreas Rinn Sofie Landuyt Abeer Sharaf Sharaf Orayb Bani Hani Andreas Redling Samer Al Rabadi Romit Purohit Walid Ezzat Abdelaziz Abdellatif Patrick Meurgey Iman Agamy Onsy Ola Ahmed Mira Carola Menzer Wafa Bayaydah Sue Tappin Alberto Mazuela Llanos Fatima Ahmed Yousif Al Shehhi Ibarahim Rawabdeh Sarita Gnaniah Desiree Niendorf Jassim Al Nowais Rashed Mohamed Al Marzooqi Maryam Al Mheiri Fawcett Jozefa Tiia Tammaru Thomas Edgar Harris Volker David Farah Hassan Ali Muflahi Patrick Thwane

Ibtikar Managemt Wieland Electric GmbH Flemish Council of University colleges DEWA Aphelion Company ( newly established) Quality Austria Ltd Ooredoo DEWA RTA Electricité de France Ministry of Health Ministry of Health T-Systems Multimedia Solutions GmbH Telecommunications Regulatory Commission International Quality Solutions Iberdrola DEWA Jordan Society for Quality twofour54 FZ LLC Carl Zeiss Vision GmbH twofour54 FZ LLC twofour54 FZ LLC twofour54 FZ LLC KMU Zentrum der Hochschule Liechtenstein Estonian Association for Quality Sirrah ArbeitsInnovation DEWA Dolphin Energy Limited Electricité de France

UAE Germany Belgium UAE UAE Austria Qatar UAE UAE France UAE UAE Germany Jordan UAE Spain UAE Jordan UAE Germany UAE UAE UAE Liechtenstein Estonia South Africa Germany UAE UAE France

June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013 July 2013

Ahmed Fayez Fadel Pheta Semase Saloumeh Rowshan Klara de Wilde Tarek Wahdan Mohamed Abdelrahman Babiker Saad Shaikha Khalifa Bin Zaal Katharina Axtmann Gregory Manentsa Abdulla Aljallaf Magnus Rado Frank Vos Søren Ishøy Joachim Krogshave Rashad Hurani Badriya Al Taheri Roland Molz Berit Jungmann Rene Jakscht Yasmin Fouad al Rekabi Dries Froyen Mohammed Al-Jaafari Servatius Palmans Norbert Demel How Chen NG Adnan Saif Poul Utzon Jette Noergaard Jepsen Julia Langenhan Fatima Ahmad Abdulla Ghanim

Al Salama Hospital Electricité de France 7 Baverstock Talbot Village Poole Vlaamse Hogescholenraad (VLHORA) Cultural and Educational Attaché Fewa Ministry of Finance Robert Bosch GmbH Khum MK Investments Dubai Police Swedbank Ricoh Europe SCM/ESPC Grundfos Grundfos Ooredoo Emirates Post Holding Group Carl Zeiss SMT GmbH Grundfos Grundfos Emirates Post Holding Group Vlaamse Hogescholenraad (VLHORA) Farabi Petrochemicals Company GEMS Education Infineon Technologies AG Infineon Technologies Asia Pacific Pte Ltd Knowledge Transfer Initiative Novo Nordisk Siemens A/S UNOPS DED

UAE France UAE Belgium UAE UAE Dubai Germany France UAE Sweden The Netherlands Denmark Denmark Qatar UAE Germany Denmark Denmark UAE Belgium Saudi Arabia UAE Germany Singapore United Kingdom Denmark Denmark Denmark UAE

June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013

Fozia Mohammad Bashir Matthias Petzold Lena Tzavara Zsolt Marton Enrico Marchese Varun Sajwan Ariel Chiew Li Wong Bertl Gerhard Anders Skold Marco Gutohrlein Kai Uwe Behrends Friederike Samel Filip Lammens Ravi Hanker Vishal Joshi Moaza Ali Hussain Kayaf Petra Hemmer Peter Hull Ali Shaher Pavol Surin Mohammed Al-Jaafari Servatius Palmans Norbert Demel How Chen NG Adnan Saif Poul Utzon Jette Noergaard Jepsen Julia Langenhan Tünde Bicsákné Moós Tibor Szamalovits

DED Robert Bosch GmbH HMA - Hellenic Management Association Grundfos Manufacturing Hungary Ltd Solexis UAE Academy UAE Academy Knowles Swedbank DGQ Beratung GmbH DGQ Beratung GmbH DGQ Beratung GmbH VLHORA LRQA Dubai Cable Company Pvt. Ltd (Ducab) Ministry of Finance TRW Automotive GmbH Department for Work and Pensions Ooredoo Posam, SPOL, S.R.O. Farabi Petrochemicals Company GEMS Education Infineon Technologies AG Infineon Technologies Asia Pacific Pte Ltd Knowledge Transfer Initiative Novo Nordisk Siemens A/S UNOPS GRUNDFOS Manufacturing Ltd GRUNDFOS Manufacturing Ltd

UAE Germany Greeze Hungary Italy UAE UAE Austria Sweden Germany Germany Germany Belgium UAE UAE UAE Germany United Kingdom Qatar Slovakia Saudi Arabia UAE Germany Singapore United Kingdom Denmark Denmark Denmark Hungary Hungary

June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013

Géza Kopacz Zsolt Nyeste Kálmán Szabó Samuli Pruikkonen Pavlina Ancheva David Taylor Ester Boldrini Subramanian Mookkaiah Arkadiusz Milak Dan Lisai Ola Lindwall Mieke Beckers Firas Almajdalawi Franz-Peter Walder Fadi Ramzi Jallad Sven Auke Van Der Werff Hedaya Taresh Obaid Alalili Danglade Carlos Benedikt Sommerhoff Abdel-Elah El-Smadi Fahmi Zuhair Abdein Samy Mohamed Abdel Gawad Jörg Weis Stefan Ehrlich Nahid Said Omar Mahmoud Khaled El Marasy Basel Shahin Khalfan Abdulla Khalfan Almansoori Abdul Naser Al Awadi Ibrahim Al Sayari

GRUNDFOS Manufacturing Ltd GRUNDFOS Manufacturing Ltd Hungarian Association for Excellence EFQM Aspire Academy for Sports Exellence Universidad de Alicante DSO Schenker Sp. z.o.o. Statistics Sweden Volvo Car Corporation Vlhora Roads & Transport Authority (RTA) Fact Consulting Excellencors CPC Unternehmensmanagement AG Ajman Civil Defence European Investment Bank DGQ Beratung GmbH DEWA DEWA DEWA Robert Bosch GmbH T-Systems Multimedia Solutions GmbH Palm Utilities ADJD DEWA Abu Dhabi Police Abu Dhabi Police Abu Dhabi Police

Hungary Hungary Hungary Belgium Qatar United Kingdom Spain UAE Poland Sweden Sweden Belgium UAE Austria UAE Germany UAE Luxembourg Germany UAE UAE UAE Germany Germany UAE UAE UAE UAE UAE UAE

June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013 June 2013

Adel Ghaleb Haddad Mogens Henriksen Juan Carlos Carvajal Gabriel Rovayo Verónica Garces Carla Villena Ana Luisa López Devora Goldberg Rakan Mustafa Darweesh Abu Eitah Abdulla Moaed abdullah Alghamdi Salma obaid Al Muhairi Nawar Belshalat Aisha Saif Abdulla Noora Al Hajji Muna Al Kuwari Paula Braithwaite Asma Al Balooshi Reema AlZarooni Ahlam N. A. Abdel Rahman Tapan Bhuvan Vora Fatma Mohammad Alalili Nahid Mohammed Saleh Abdulla Mohd Redha Abbas Zubaida Ahmed Abdulla Alansari Rehab Samir Abdelaty Abdelaal Maan Nadeem Ali Al Afifi Fiazuddin Ahmed Ghada Hegazi Sumaiya Hussain M. Ismail Reem Abdulla Kamil Mustafawi

Abu Dhabi Police Grundfos Roadmak Solutions Cía. Ltda. Roadmak Solutions Cía Ltda- IDE Business School IDE Roadmak Solutions Cía. Ltda. DPA Business Partners Roadmak Solutions Cía. Ltda. Etisalat Individual CDA MRHE RTA RTA MOH Raffels DOT DEWA DEWA DEWA DEWA DEWA DEWA DEWA DEWA DEWA DEWA DEWA DEWA DEWA

UAE Denmark Ecuador Ecuador Ecuador Ecuador Ecuador Ecuador UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE UAE

June 2013 June 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013

Aazim Hussain Hiba Shata Zeyad Mohamed El Kahlout Fatmeh Murshed Aziz Nazal Edward Chappy Bill Baker Bruce Cavey Sandor Modsching Philipp Lehmkuhl Ben Wood Cornelia Ortmaier Mohamed bin Salman Al Khalifa Abdulrahman Hesham AL-Sowaidi Mohamed Abdulla Alnoaimi Faisal Ali Al-Jalahma Sh. Nasser Mohamed Al-Khalifa Taiba Mohamed Isa Al Binali Mohammed Hamad Khalid Bubashait Linta Antony Ghinwa Karayem Sabine Kern Ghassan EL-Asmar Tadeusz Buchacz Jassim Aahmed Essam Refaey Jens Nebendahl Ahmed Ibrahim Al- allo Hanne Vibeke Pedersen

DEWA TEC DQG University Research Co LLC Greenlight Greenlight T-Systems Multimedia Solutions GmbH T-Systems Multimedia Solutions GmbH Infineon Technologies AG Infineon Technologies AG Telecommunication Regulatory Authority of Bahrain Telecommunication Regulatory Authority of Bahrain Telecommunication Regulatory Authority of Bahrain Telecommunication Regulatory Authority of Bahrain Telecommunication Regulatory Authority of Bahrain Telecommunication Regulatory Authority of Bahrain Telecommunication Regulatory Authority of Bahrain DEWA DEWA VAMED-KMB DEWA Umbrella Consulting Sp .z.o.o. DEWA Imdada T-Systems Multimedia Solutions GmbH DEWA Posten Norden

UAE UAE UAE UAE USA UK UK Germany Germany Germany Germany UAE UAE UAE UAE UAE UAE UAE United Arab Emirates United Arab Emirates Austria United Arab Emirates Poland United Arab Emirates United Arabic Emirates Germany United Arabic Emirates Denmark

May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013

Marianne Duus Skojonnemann Tom Ryken Lochner Roland Ayman Gameian

Posten Norden Umicore SA NV – Cobalt & Specialty Materials Siemens Abu Dhabi Police - GHQ

Wael Mouin Saleh

Abu Dhabi Police - GHQ

Ahmed Saleh Al qutba

Abu Dhabi Police - GHQ

Humaid Hadef Al Shamisi

Abu Dhabi Police - GHQ

Mariam Mohamed Rashid

Abu Dhabi Police - GHQ

Rami Qubain

CMI

Mueid Mohammed AL Ahbabi Ameera Rashid Al Alawi

Abu Dhabi Police - GHQ

Haji Ahmed Al Baloushi

Abu Dhabi Police - GHQ

Jamila Abdul Rahman

Abu Dhabi Police - GHQ

Mohammed Salem Al Ketbi

Abu Dhabi Police - GHQ

Mohammad Abdulrazaq Alawadhi Abdulaziz Mustafa Karam Amna Ali Al Samahi Awatef Rashid Ali Basmah Mohamed Zayed Khadijah Ali Salem Marshoudy

Dry Docks World Fujairah Municipality Fujairah Municipality Fujairah Municipality Fujairah Municipality Fujairah Municipality

Denmark Belgium Germany United Arabic Emirates United Arabic Emirates United Arabic Emirates United Arabic Emirates United Arabic Emirates United Arabic Emirates United Arabic Emirates United Arabic Emirates United Arabic Emirates United Arabic Emirates United Arabic Emirates UAE UAE UAE UAE UAE UAE

May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 March 2013 April 2013 April 2013 April 2013 April 2013 April 2013

Laila Salem Obaid Al Tenaiji Sharifa Ali Saeed Nourhan Ahmed Abdou Ibrahim

Fujairah Municipality Fujairah Municipality Abu Dhabi Council for Economic Development

Shatha Alhashmi

Abu Dhabi Council for Economic Development

Andreas Diessner Ali Fadhlani

Deutche BP AG Dubai Quality Group

Ahmed Samir Elazab

Securities and Commodities Authority

Rubio Abelardo Bajaj Sachin

Club Excelencia en Gestion Etisalat

Thomas Pirktl Kaarel Aus Arturo García-Alonso Suha Abu Taha

Pirktl Holiday GmbH & Co KG Swedbank Airports Council International Larnaca Management Consultant

Angela Jones Eyad Ali Barakat Mohammad Mamdouh Al-Tal Mahmoud Mofleh Al-gharaibeh Sana' Saleem Khair Omar Tala'at Al-Tarawneh Amani Zeidan Brenda Susanne Zuehlke Lustosa Nithya Natarajan Shanti Krishnakumar Jacob Nielsen

You & More Quality Management and Excellence, Operations Manager Business Consultant Monitoring and Evaluation(M&E) Director HR consultant and Coach, Trainer International Performance Excellence (IPE) Bosch Germany Ooredoo Ooredoo Grundfos

UAE UAE United Arabic Emirates United Arabic Emirates Germany United Arabic Emirates United Arabic Emirates Spain United Arabic Emirates Austria Estonia Switzerland United Arabic Emirates United Kingdom Jordan Jordan Jordan Jordan Jordan Abu Dhabi Germany Qatar Qatar Denmark

April 2013 April 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 April 2013 April 2013 April 2013 April 2013 April 2013 May 2013 May 2013 May 2013 May 2013 May 2013

Leon tossaint Fahad Abdulla Al Rumaihi Maryam Al Suwaidi A.Hamid Marafia Asma Alhammadi Packirisamy s Pierre Cachet Mahmoud Karam Garad Mansoor al Khater Kamran Siddiqui Murad Al Qasem khalid hassan al hamadi Wolfgang Seifert Hanadi Ali Bilal Hessa Abdulrazaq Jamal Nasser Alnabhan Meead Ahmad Moustafa Moharrem Moustafa Shantella Tewari Zeina Farah Vadim Vorobyev Andrey Zabelin Georgy Naumov Anatoly Safanov Evgeny Galeev Irina Erilina Vadim Vorobyev Amr El Etreby Darine Rahhal Mahmoud Abdul Rahman Khebaisa

Philips Ooredoo Ministry of culture youth and community development Ooredoo Ministry of culture youth and community development Ooredoo Electricité de France (EDF) Ethos Consultancy Ooredoo Ooredoo Excellence Consultant Ooredoo Carl Zeiss Laser optics KHDA KHDA KHDA KHDA KHDA KHDA KHDA NP MDS Nova Brick Ltd. Center of Expert Programs ROQ STAVROPOL State Agrarian University JSC Medicina NP MDS APT Facilitators APT Facilitators RTA

The Netherlands Qatar Dubai Qatar Dubai Qatar France UAE Qatar Qatar UAE Qatar Germany UAE UAE UAE UAE UAE UAE UAE Russia Russia Russia Russia Russia Russia Russia UAE UAE UAE

May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 May 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013

Samer Elqedan Anouar Hlila Fatma Moosa Ismail Nawabi Nivine El Said Ola Mustafa Hilweh Raed Ahmad Al Qaimari Samia Alnaif Ali Abdulla Aljunaibi Ahmed Daffa Ala Amani Zeidan Arunas Syvis Balakengatharasivam Gnanendren Brenda Susanne Zuehlke Lustosa Gamal Elkhazindar Jan Hendrik Peters Maurizio Gelletti Peter Hildebrandt Rainer Kutz Rassel Kassem Sonja Lehnen Thomas Schanz Vincent Schu Rashed Al-Jalahma Ertan Yakıcı Poul Henning Midtgaard Qi Zhu Stefan Zimmermann Frank Wolf Heiner Grottendieck Marwan Razzo

DEWA DEWA DEWA DEWA DEWA Abudhabi Food control Authority Etisalat International Performance Excellence (IPE) Blue Consultancey UAB Ooredoo - Qatar Robert Bosch GmbH MIS Carl Zeiss SMS Gmbh Telecom Italia Robert Bosch Car Multimedia GmbH Robert Bosch GmbH ADJD Hugo Boss Ticino SA Robert Bosch LLC Ricoh Industrie France Bahrain Defence Force HQ Dz. K.K. ligi (Turkish Naval HQ) Danfoss Power Electronics A/S Infineon Technologies AG Infineon Technologies AG T-Systems Multimedia Solutions GmbH T-Systems Multimedia Solutions GmbH Dubai Quality Group

UAE UAE UAE UAE UAE UAE UAE UAE UAE Abu Dhabi Lithuania Qatar Germany UAE Germany Italy Germany Germany

UAE Switzerland USA France Saudi Arabia Kingdom of Bahrain Turkey Denmark Germany Germany Germany Dubai

April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013

John Bugeja Wei Yang John Colyer Marwan Razzo Serhan Kurt Steven Marshall James Deacon Patrick Jezequel Amina Hussein Abdulhadi Ahmed Alexis Willems Petr Novotny Aisha Juma Al Ali Amina Al Marzouqi Khalaf Khalaf Mohammad Abdulrazaq Alawadhi Yazeed Salah Aisha Juma Al Ali Amina Al Marzouqi Celal Seckin Ralf Baral Mohammad Nabil Anahita Sadafi Ahmed Ali Abdalla Ali AlMahmoud Aisha Mubarak Mousa Bin Mousa Al Loghani Amitava Giri Irwin Bennett Kabir Mohamed Khalid Ali Abdulqader Kifah Al Khatib

Rolls-Royce Motor Cars Limited Bosch Automotive Diesel systems Co. Ltd SIEMENS Energy Wind Power RTA Bosch Ticaret ve San. A.Ş Grundfos Ricoh UK Ltd ERDF - DSI Ooredoo Bbest Bosch Česká republika Ministry of Finance MOH RTA APT Facilitators Ministry of Finance MOH Seckin Danismanlik Egitim ve Ticaret Ltd. Sti. Mieschke Hofmann und Partner Velosi ASCON Road Construction DAFZA DAFZA PPCO LCC ASCON Road Construction DAFZA

United Kingdom China United Kingdom United Arab Emirates Turkey Denmark United Kingdom France Qatar Belgium Czech Republic UAE UAE UAE UAE UAE UAE UAE Turkey Germany Dubai United Arab Emirates United Arab Emirates

April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 April 2013 March 2013 March 2013 March 2013 March 2013 March 2013 March 2013 March 2013 March 2013 March 2013 March 2013 March 2013 March 2013

United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates

March 2013 March 2013 March 2013 March 2013 March 2013 March 2013

Lina Ahmed Muneera Hussain Al Hammadi Noora Yousuf Mohammad Sabt Wafa Yousuf Abdullah Al Ali Franz Emmert Norbert Kaiser Marcel van der Zon Martin Swinnerton Regina Hummelsheim Annemie Simkens Hussam Al Nowais Fergal O'Byrne Carsten Hochmmuth Murat Aydin Jerome Plaquevent Nontsikelelo Kote Marta Labayen Simon Ricketts Talal Stephan Ala Naeem Owaidah Kirill Biryukov Iaroslav Zhukov Nancy Vos Antonio Fabio Giuliani Ricardo Moreira Laura Salasco Daniela Voinea - Popescu Scott Markham Sonja Bruchhausen Sarah Townsend

Dubai Customs DAFZA DAFZA Ajman Muncipality Robert Bosch GmbH Excellence Europe GmbH Huntsman Ricoh Europe Sanden International (Europe) Ltd Simkens twofour54 FZ LLC NSAI National Standards Authority of Ireland Robert Bosch GmbH GC EUROPE N.V. Cabinet d'Orthodontie Becker & Associés National nuclear regulator EFQM Warwick-i Grundfos Arnold AG Islamic Development Bank SUE "Vodokanal of St.Petersburg" SUE "Vodokanal of St. Petersburg" ASML Tecnologie Diesel e Sistemi Frenanti S.p.A. (Bosch Group) Robert Bosch LTDA Dubai Healthcare City ASML I.C. Bilbao Servicios Linguisticos S.L. CPC Unternehmensmanagement AG TPT Consultancy & Training

United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates Germany Germany The Netherlands The Netherlands Germany Belgium UAE Ireland Germany Belgium Luxembourg South Africa Belgium UK Switzerland Saudi Arabia Russia Russia Netherlands Italy Brazil UAE Netherlands Spain Germany UK

March 2013 March 2013 March 2013 March 2013 March 2013 March 2013 March 2013 March 2013 March 2013 March 2013 March 2013 March 2013 March 2013 March 2013 March 2013 March 2013 March 2013 March 2013 March 2013 March 2013 February 2013 February 2013 February 2013 February 2013 February 2013 February 2013 February 2013 February 2013 February 2013 February 2013

Thomas Gillich Philip Haw Jan Hnatek Ulrich Steimle Franz Hans-Werner Jacqueline Van Rijswijk Oliver arp lene lindholm Rika Tamai Mariam Mohammed Al Shuraiqi Suad Alawar Amal Yousif Yaqoob Nasser Al Housani Aisha Mohammed Obaid Mohammed Al Ghulfi Aisha Salem Mohammed Salem Al Saraidy Salma Yousif Arabi Marwan Lallas Praveen Motdhare Fatima Wali Farah Mahmoud Zeidan Rashid Abdulla Al Dosari Saeed Mohammed Al Marzooqi Suhil Mahmoud Zkarya Nasser Al Jaberi Samiha Abdul Rasool Al Zadjli Mohamed Hassan Al Obeidli Ehab Mohammed Naji Abdulla Ebrahim Juma Ahmed Juma Al Kaabi

Robert Bosch Robert Bosch Czech Society for Quality Robert Bosch KMU Zentrum der Hochschule Liechtenstein Improve 4 All Johnson Controls Autobatterie Grundfos Robert Bosch MOH MOH MOH MOH

Germany Germany Czech Republic Germany Liechtenstein The Netherlands Germany Denmark Germany United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates

February 2013 February 2013 February 2013 February 2013 February 2013 February 2013 February 2013 February 2013 February 2013 February 2013 February 2013 February 2013 February 2013

MOH

United Arab Emirates

February 2013

MOH Inshape National Bank of AbuDhabi Bahrain Polytechnic

United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates

February 2013 February 2013 February 2013 February 2013 February 2013 February 2013 February 2013 February 2013 February 2013 February 2013 February 2013 February 2013 February 2013 February 2013

ADP ADP ADP ADP ADP ADP ADP ADP ADP

Ahmed Hamad Al Mansouri Adil Humaid Al Mazrouai Patrícia Carvalho Felix Pretscheck Emel Arslan Kathriner Marwan Al Zaabi Oleg Kainazarov Ibrahim Al Hamadi Johann Sauermann Andre van der Geest Aleksandrs Siperkovskis Samah Al Nuaimi Mike Gallagher Luis Jair Pacheco Waltraud Dietrich Gregorio Acero Anna Julia Andruskiewicz Mila Bozic Guy Durand Alistair Gammie Nader Rushdi Al Shawa Sherif Saad Mahmoud el Gendy Serafin cuenca Riëtta Klijn Heimo Weber Katharina Schott Antonio Bento Beat Hafliger Sebastian Muir Marc Amblard

ADP ADP SMFC – Soluções de Melhoria, Formação e Consultoria, Lda Robert Bosch GmbH Robert Bosch GmbH Municipality & Planning Dept. Ajman Intercert Consulting Central Asia Municipality & Planning Dept. Ajman Fact Consulting PostNL Swedbank The General Secretariat of the Executive Council of Dubai British Quality Foundation Swarovski Optik Vestas Blades A/S Vestas Blades A/S Diana Food Division Siemens Al Ain Distribution Company Ethos Consultancy Club Excelencia en Gestion via Innovation Help 2 Improve Bosch Germany Siemens SAQ Swiss Association for Quality Pack Artwork Shared Sevices (PASS) GlaxoSmithKline EFQM

United Arab Emirates United Arab Emirates Portugal Germany Austria United Arab Emirates Kazakhstan United Arab Emirates Austria Netherlands Latvia United Arab Emirates United Kingdom Colombia Austria Denmark Denmark Slovenia France United Kingdom UAE UAE Spain Netherlands Germany Germany Portugal Switzerland UK Belgium

February 2013 February 2013 February 2013 February 2013 February 2013 February 2013 February 2013 February 2013 February 2013 February 2013 February 2013 February 2013 February 2013 February 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013

Ciska De Ruyver Shawqi Sajwani Steve McEvoy Vianney Paschek Wolfgang Pölz Bernhard Tousek Sahar Al Masri Jaime Pereira Jarrah Alzubi Mohammad Kanan Afnan Dawoud Muhammad Farhan Justas Jasaitis Michael Juhas Alain Smadja Ignacio Babé Norbert Bonta Zhanat Nurazkhanova Thomas Fritsch Azat Abdrakhmanov Petra Kama-Welle Bakr Bibo Nadia Peiffer-Puh Paddy McLaughlin Joachim Sedlmayr

VLHORA Shawqi Sajwani Quality Consultancy Alpla UK Ricoh Germany WPO Organisationsentwicklung Genia Consult

George Wilson Maria Begoña Peña Lang Gunay Uskudar Zara Whitten

Centre for Competitiveness Santisima Trinidad School Robert Bosch Sanayi ve Ticaret A.S Office of the First Minister & Deputy First Minister

Bosch Portugal

Global Consultants Swedbank Robert Bosch Sysman Club Excelencia en Gestión TC&T Consult und Training GmbH IAQMA Robert Bosch IAQMA Robert Bosch Dubai Properties Group SDEA Glasgow Housing Association Robert Bosch USA

Belgium United Arab Emirates UK Germany Austria Austria Jordan Portugal Jordan Jordan Jordan Jordan Lithuania Germany Switzerland Spain Germany Kazakhstan Germany Kazakhstan Germany United Arab Emirates France United Kingdom United States of America Northern Ireland Spain Turkey Northern Ireland

January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013

Ernesto Zannelli Carlos Bernardo Adriano Ruchini William Hill Melek Meltem Aydıngöz Pernille Jensen Torsten Gadfelt Michael Herman Jesper Buhl Ilona Josefina Andersen Annemarie Gardshol Sofia Klingemo Tina Østergaard Mads Boelt Gerd Uckermann Philippe Langeweg Elmar Aschauer Audur Sveinsdottir K.V.Ramachandran Jumana Sayyed Huda Ayesh Bushra AL-Ayed Miasa Belshalat Ms. Maryam Qayed Karmen Kern Pipan Frauke Christiansen Donovan Neil Matthew Byrom Gonzalo Arboleda Palacios Diego Garcia

GlaxoSmithKline Robert Bosch (France) SAS EUCHAM University of West of England Opet Fuchs Madeni Yağ San. ve Tic. A.Ş. PostNord PostNord PostNord PostNord PostNord PostNord PostNord PostNord PostNord Infineon Technologies Austria AG Ricoh Nederland B.V. Infineon Technologies Austria AG Alcan in Iceland, ISAL Ascon LLC Quality Consultants Company Management and Excellence Consultant Quality Leaders Consulting KHDA KHDA Ministry of Hiegher Education (MIRS° CHRISTIANSEN Coaching + Consulting UNOPS Siemens Fundación Colombia Excelente CSC (Computer Sciences Corporation)

Italy France Italy United Kingdom Turkey Denmark Denmark Denmark Denmark Denmark Sweden Sweden Denmark Denmark Austria The Netherlands Austria Iceland United Arab Emirates Jordan Jordan Jordan United Arab Emirates United Arab Emirates Slovenia Germany Denmark United Kingdom Colombia Spain

January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013

Detlef Milferstaedt John Macdonald Susanne Kaldschmidt Kasper Mühlbach Shaojian Cao Stéphane Kernacker Mr Hartmut Warth Mrs. Aliya Ahmed Hassan Ahmed Martin Brander Mauro Paganotti Maria Paris Fadeel Al Fahoum Birgit Behrens-Otto Christos Houtris Mr Rasmus Holleufer Niklas Blomqvist Bruno Peloso Michael Teubenbacher Deepa Surendran Lars Persson Julieta Castellanos Mrs Tulin Ograk Mr Dogan Atik Eric Lai Choong Siong Arafat Ahmad Andreas I. Ioannides Luc de Bruyne Mr George Ubbelohde Matthias Schneider Walter Felchlin

Infineon Technologies AG TNT Express Sustainable Excellence Team evaluesense ApS TUV Rheinland Consulting GmbH Robert Bosch Robert Bosch GmbH Tanmia VP Bank Solvay / Rhodia Operations / RBS DOQS RTA BO Consult CYTA VIA University College Volvo Cars Corporation Sanden Manufacturing Europe SA CPC Unternehmensmanagement AG Posten AB Grundfos Tusas Engine Industries Inc. (TEI) Tusas Engine Industries Inc. (TEI) Grundfos Electricity Authority of Cyprus Euro-Fitting Management NV Seckin Danismanlik Egitim ve Ticaret Ltd. Sti. T-Systems Multimedia Solutions proven-practice.com

Germany The Netherlands Germany Denmark Germany France Germany United Arab Emirates Liechtenstein France Switzerland UAE Germany Cyprus Denmark Sweden France Germany United Arab Emirates Sweden Denmark Turkey Turkey Denmark United Arab Emirates Cyprus Belgium Belgium Germany Switzerland

January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 January 2013 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012

Mrs Daniela Mayer Liisa Riihonen Thierry De Rudder Karl Koller Guylaine Anjumet Pamela Türk Michael Rudolph Anna-Julia Franz Dorothee Dohna Ursula Schuller Edward Carroll Zakaria Alhelal Zoran Zlatkovic Ad Reijnen Natalia Torrens K.Abdul Salam Carina Weigel Armin Leynen Frank Paris Roure Franz Odermatt Enrico Tosco Nicole Mayer Paul Evans Bill Stewart Andre Haynes Peter Dietrich Gebreel Ahmad Mohd Almomany Uwe Spiegel Klaus Müller

Robert Bosch Gmbh Ricoh Europe Netherlands Electrabel Institute for Total Quality Management (ITQM) Robert Bosch Gmbh Robert Bosch Gmbh Robert Bosch Gmbh Robert Bosch Gmbh Robert Bosch Gmbh Robert Bosch Gmbh UNOPS Aramco Overseas Co. Philip Morris Holland B.V. Philip Morris Holland B.V. UPM S.A. POWER GROUP OF COMPANIES CPC Unternehmensmanagement AG Coplaning S.a.r.l. DOQS RHM Consultants GIB Management AG Telecom Italia Quality Austria Liverpool John Moores University Bosch Automotive products (Suzhou) Co., Ltd. BeQick DEWA T-Systems Multimedia Solutions siraTec Unternehmensberatung GmbH

Germany The Netherlands Belgium Switzerland Germany Germany Germany Germany Germany Germany Denmark United Kingdom Netherlands Netherlands Uruguay United Arab Emirates Germany Luxemburg Switzerland Luxembourg Switzerland Italy Austria United Kingdom China United Kingdom Germany United Arab Emirates Germany Germany

December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012

Hermann Ziegler Marie-Odile Vanneraud John Pimblott Michael Morel Swamynathan Subramanian Tiziana Spadoni Heena Bulchandani Riko van Dijk Valdas Ausiejus Adina Suciu Kristina Dr. Schiffer Ursula El Hage Naim Basem Keilani Thomas Gramstrup Mohamed Saad Al Khanbashi Mohamed Abdulla Alzaabi Hassan Al Hammadi Khaled Alazri Khalifa Al Marbooei Sabin Linaza Mohamed Al Obaidli Véronique Ansseau Roberto Riehle Maria Cucu Ziad Al Gasim Christian Forstner Peter Ruemmer Koldbaek Thomas Juergen Gamweger Nicholas Reynolds

mpool AG La Poste John Pimblott Limited Cezus Areva Group DEWA DEWA DEWA Lessius Swedbank Adav, LLC Clariant Produkte (Deutschland) GmbH Roadmak Solutions Cia Ltda DEWA Promentek ApS Abu Dhabi Police Abu Dhabi Police Abu Dhabi Police Abu Dhabi Police Abu Dhabi Police Abu Dhabi Police Eurocontrol T-Systems Multimedia Solutions GmbH Fia Test Road and Transport Authority Cfyouradvantage Carl Zeiss SMT GmbH Grundfos Successfactory GmbH Siemens plc

Germany France United Kingdom France United Arab Emirates United Arab Emirates United Arab Emirates Belgium Lithuania USA Germany Ecuador United Arab Emirates Denmark United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates Spain United Arab Emirates Belgium Germany Romania United Arab Emirates Germany Germany Denmark Austria United Kingdom

December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012

Emad Eldien Hussein Stefan Hagmann Aldo Pedrosa Klaus Garbers Umit Gunduz Etienne Marchot Thomas Wing Ian May Philippe Cuny Jacob Dirks Stewart Procter Roberto Gil Roa Mr Dirk Schrader Demetra Frantzoulou Evaldas Darskus Wolfgang Gliebe

Corporate Excellence Masters International qplusresources

Andrea Iapichino Henrik Brok Remy Reul Oliver Wolf Suzanne Edwards Paul Addington Wolfgang Stockhausen Hazem Baraka Gaetano D'Emma Roelof Wouwenaar Gustav Rehbinder Krzystof Kolodziejski Martin Ytting

Telecom Italia Grundfos Umicore Carl Zeiss SMT GmbH Siemens plc Robert Bosch LLC Bayer Business Services GmbH Egyptian Union for Excellence Gaetano D'Emma University College Zealand Swedbank PostNord, Strålsfors Poland PostNord, IT

Ricoh Germany Robert Bosch Diesel Systems Grundfos Siemens plc Essilor Grundfos Grundfos Ormazabal Solvay Cyprus Telecommunications Authority - CYTA Swedbank MSI -- Management System International

United Arab Emirates Germany Portugal Germany Turkey France Denmark United Kingdom France Denmark Denmark Spain Belgium Cyprus Lithuania Principality of Liechtenstein Italy Denmark Belgium Germany United Kingdom United States Germany Egypt Italy Denmark Sweden Poland Denmark

December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012

Per Hansson Sonja Hagström Öyvind Haugen Trond Tokle Gert Thomsen Helena Didehvar Leena Pajunen Alaa Mohamed Zalat Julio Gonzalez Bedia Sophie Francon Ms Nadja Tessmer Ms Anke Zimmermann Mr Florian Zwiesler Mr Joachim Köppen Mr Ebbe Ernst Christensen Mohamed El Badawi Peter Rurick Alina Rawwo Lina Dzene André Moll Janni Løber Zesach Osama Abu-saleem Kawther Al-etan Nancy Afram Mohammad Alqudah Yasera Ghosheh Haitham Al-Qa'qaa' Yasser Atwi Shadia AlHelo Maitha Bin Turkeya

PostNord, Logistik PostNord, Logistik PostNord, Tollpost Globe PostNord, Tollpost Globe PostNord, Breve Danmark PostNord, Meddelande Sverige PostNord, Meddelande Sverige Corporate Excellence Masters International Aliad Conocimiento y Servicio S.L. Valrhona Robert Bosch GmbH Robert Bosch GmbH Robert Bosch GmbH Robert Bosch GmbH Grundfos Crimsonlogic Emirates Information Technology LLC Peter Rurick Alstom Dynamic University Ltd Initiative Ludwig Erhard Preis e.V. GRUNDFOS Management A/S KACE Jordan KACE Jordan KACE Jordan KACE Jordan KACE Jordan KACE Jordan KHDA KHDA KHDA

Sweden Sweden Norway Norway Denmark Sweden Sweden Egypt Spain France Germany Germany Germany Germany Denmark UAE Switzerland Poland Latvia Germany Denmark Jordan Jordan Jordan Jordan Jordan Jordan United Arab Emirates United Arab Emirates United Arab Emirates

December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012

Fatma Belrehif Asma Jamali Sima Ibrahim Abdelkarim Sadlah Khulood Shebib Abdulrahman Torben Brændgaard Jette Toftdal Pedersen Norbert Geier Anna Charlotte Meyer Poulsen Adam Kline Corine Danner Kaj Ørndrup Heins Kart Pedersen Jesper Gabriel Saeed Al Saadi Hossam Eldin Elshazly Faisal IbrahimAlmaghrabi Bashar Sasa Ali JumaAlzaabi Ahmed MohamedAl Hantoubi Abdulla Al Hefeiti Taimoor AL Essayi Jasim Al Harmoudi Hamad Sawafi Fahed Al Harazi Ahmed SalehAlawlaqi Abdulla Al Falahi Abdulla Al Hanaee Hazem Abdellatif Lubna Bin Hendi Rabab Hussein

KHDA KHDA KHDA KHDA Grundfos Grundfos Grundfos Grundfos Grundfos Grundfos Grundfos Grundfos Grundfos ADP ADP ADP ADP ADP ADP ADP ADP ADP ADP ADP ADP ADP ADP KHDA KHDA KHDA

United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates Denmark Denmark Denmark Denmark Denmark Denmark Denmark Denmark Denmark United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates

November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012

Fatma Mohamed Al Janahi Alia Nahawi Rachid Charif Niveen Bader Professor Eman Gaad Jose Avaran George Ajmal V. Shamsudhin Sonal Dhople Fawzia Mohammed Faridoon Safiya Khalifa Al Mehrizi Sara Safar Essa Ahmed Al Njada Prasanth Nair Mohammed Ibrahim Badreya Hassan Belyouha Ibtihaj Mohammad Rohi Jowaireya Almudharab Shuaa Abdulla Aldarwish Noora Humaid Al Mazrooei Najat Ibrahim Mohd Kazim Ashraf Khaled Ahmad Moaza Rashed Jemaia Maryam A. Ebrahim Al Neaimi Laila Essa Alashram Majda Naqi Raad Nassar Maryam Al Hashimi Fatma Jelaid Wisam Ramadan Hussain Hassan Khansaheb

KHDA KHDA KHDA KHDA The British University in Dubai DEWA DEWA GCAA RTA RTA RTA RTA Ajyal HR solutions & services DEWA DEWA DEWA DEWA DEWA DEWA DEWA DEWA DEWA DEWA DEWA DEWA DEWA DEWA Pension Authority RTA

United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates Sultanate of Oman United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates

November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012

Moza Salim Al Suwaidi Anita Nilsson Annette Talåsen Charlotte Harald Daniel Wennlund Flemming Michelsen Helen Holst Johanna Starck Jon Widell Kristian Snoghøj Lena Hummerhielm Sjölin Lene Reipuert Rozita Sehat Susanne Flyckt Sandström Marc Gernaey Jose Rodrigues Oliveira Wael Yahya Hassan Moussa Abdo Maria Jesus Novo Tomasz Figa Michaela Lawton Wallace Jürgen Hanselmann Ehrtfried Baeumel Vladimir Braun Sally Green Stefano Positano Lorenzo Roberti Vittory Hakan Kilitcioglu Samuel Beshay Matar Suhail Salem Al Mehairi

RTA Post Nord, Meddelande PostNord, Meddelande PostNord, IT PostNord, Meddelande PostNord, Strålfors PostNord, IT PostNord, Strålfors PostNord, Logistik PostNord, Breve Danmark PostNord, KoncernSupport & Shared Services PostNord, Breve Danmark PostNord, IT PostNord, KoncernSupport & Shared Services Vlaamse Overheid Bosch Car Multimedia MIS CMI Fundación Novia Salcedo Brembo Brakes Siemens plc Robert Bosch Robert Bosch Becon British Quality Foundation Telecom Italia Telecom Italia Solution Partners Egyptian Union for Excellence Dubai Electricity & Water Authority (DEWA)

United Arab Emirates Sweden Sweden Sweden Sweden Denmark Sweden Finland Sweden Denmark Sweden Denmark Sweden Sweden Belgium Portugal United Arab Emirates United Arab Emirates Spain Poland United Kingdom Germany Germany Czech Republic United Kingdom Italy Italy Turkey Egypt United Arab Emirates

November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012

Detlev Bohle Hisham Mohammed Iran Victoria Ramirez Jimena Yves van Nuland Frank Schonefeld Mohammad Jassim Ibrahim Sanjib Kumar Dutta Naveen Goyal Abbas Ayman Walter Ludwig Walter Weber Uwe Steinkötter Jacques Vandepitte Andreas Schmidt Taras Kalyta Hazem Abdellatif Lubna Bin Hendi Rabab Hussein Fatma Al Janahi Alia Nahawi Rachid Charif Niveen Bader Rune Wedendahl Tanja Tot Harboe Giovanni Belli Henrik Lund Olesen Per Lindeborg Marianne Norling Helle Hinke Lisbet Karlsson

Conceptual Quality KHDA Aliad Conocimiento y Servicio S.L. Comatech T-Systems Multimedia Solutions GmbH Individual Confederation of Indian Industry, CII Institute of Quality Aditya Birla Management Corporation Pvt. Ltd ADTA (Abu Dhabi Toursim Authority) Excellence Coaching Nokia Siemens Networks GmbH & Co KG Robert Bosch Ricoh Belgium NV SSB Consult Company of Quality Professionals "SYSTEMY" Knowledge and Human Development Authority Knowledge and Human Development Authority Knowledge and Human Development Authority Knowledge and Human Development Authority Knowledge and Human Development Authority Knowledge and Human Development Authority Knowledge and Human Development Authority PostNord PostNord PostNord PostNord PostNord PostNord PostNord PostNord

Germany United Arab Emirates Spain Belgium Germany United Arab Emirates India India United Arab Emirates Germany Germany Germany Belgium Germany Ukraine United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates Denmark Denmark Denmark Denmark Sweden Sweden Denmark Sweden

November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012

Michael Bork Steffen Jørgensen Samuel í Hjøllum Rude Fredrik Lundgren Koula Vounou Nancy Beshay Nakhla Hazem Sharaf El-Din Leonardo Cappelletti Isra'a Mohammed Mobideen Thomas Bäuerle Georgios Alexi Georgiou Maialen Fidalgo Javier Bullón Caro Bibiana Navarro Arqued Mohamed Samir Saber Diamantaras Nikolaos Nashaat Nosshi Khalil Osama Abd El Aty Shendy Dr. Fouad Abou Chacra Dominic Lang Amin Mohamed Amin Alaine K. Sommerville Karin Smulders – te Velde Tugce Balarisi Jordis Schmidt Gerhard Leu Thierry Kieffer Maha Kady Mary Constantinidou Anastasia Kamenou

PostNord PostNord PostNord SIQ-Swedish Institute for Quality Cyprus Telecommunications Authority - CYTA Egyptian Union for Excellence Egyptian Union for Excellence Esaote S.p.a. KHDA SSB Consult Cyprus Telecommunications Authority - CYTA EFQM Aliad Conocimiento y Servicio S.L. Aliad Conocimiento y Servicio S.L. Egyptian Union for Excellence NATO E-3A Component Egyptian Union for Excellence Egyptian Union for Excellence Dubai Electricity & Water Authority (DEWA) Robert Bosch GmbH Dubai Electricity & Water Authority (DEWA) Quality Scotland Philips Bursagaz Bursa Şehiriçi Doğalgaz Dağıtım Ticaret ve Taahhüt A.Ş CPC Unternehmensmanagement AG Gerhard Leu AG Perfexia-consulting Egyptian Union for Excellence Cyprus Telecommunications Authority - CYTA Cyprus Telecommunications Authority - CYTA

Denmark Denmark Denmark Sweden Cyprus Egypt Egypt Italy United Arab Emirates Germany Cyprus Spain Spain Spain Egypt Germany Egypt Egypt United Arab Emirates Germany United Arab Emirates United Kingdom The Netherlands Turkey Germany Switzerland Switzerland Egypt Cyprus Cyprus

November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012

Ernst Fuchs Andras Hary Georgios Christodoulou Jean Bastien Jesper Olesen Corrado Squarzon Britt-Marie Olsson Mattias Mellberg Ignas Žilinskas Nicos Stylianou Sergey Shostak Jose Salamanca Safari Hossein Claire Champel Lena Lindenmaier Ulf Sköld AnnKatrine Hjelmberg Simon Juul Erika Ahlqvist Minna Virmajoki Mette Juul Marie Wohlin Lena Jansson Anna Ericsson-Cusin Angelica Björkbom Stefan Sauter Simon Rörborn Hany Mohamed Younes Mahmoud Mark Webster Hans Joachim Schneider

CAR - Country Access Research APNB Kft Cyprus Telecommunications Authority - CYTA Grundfos Eraclitus SJ AB SJ AB Swedbank Cyprus Telecommunications Authority - CYTA Russian Maritime Register of Shipping Arabian European Advanced Services Company Robert Bosch GmbH Robert Bosch GmbH PostNord, Strålfors PostNord, Strålfors PostNord, IT PostNord, Logistik PostNord, Logistik PostNord, Breve Danmark PostNord, Meddelande PostNord, Meddelande PostNord, Koncernsupport PostNord, KoncernHR PostNord, KoncernStrategi PostNord, KoncernInternRevision Dubai Electricity & Water Authority (DEWA) Global Business Assessments Ltd QMS GmbH & Co KG

Germany Hungary Cyprus France Denmark Italy Sweden Sweden Lithuania Cyprus Russia Spain Iran Germany Germany Sweden Norway Denmark Sweden Finland Denmark Sweden Sweden Sweden Sweden Sweden Sweden United Arab Emirates United Kingdom Germany

November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 November 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012

Michael Pierer Alexandra Nae Patrick Manns Rafael Abajo Antoine Bastin Matthias Lohse Geoff Carter Bernard d'Silva Hans van Zonneveld Jose Antonio Calvo Leon Bitar Alberto Martin-Consuegra Granados Gideon Blumental Irene Corpuz Gordon McCallum Omer El Tigani Norman Hughes Hany Mohamed Younes Mahmoud Mark Webster Hans Joachim Schneider Michael Pierer Alexandra Nae Patrick Manns Rafael Abajo Antoine Bastin Matthias Lohse Geoff Carter Bernard d'Silva Paul JWG Gemoets Bijl Henk

Fact Consulting Robert Bosch France SAS Robert Bosch France SAS Club Excelencia en Gestión T-Systems Multimedia Solutions GmbH PACEperformance Clevaland Bridge Philips Acorde Consulting QMS GmbH & Co KG Altran Group - Devalck Consultants GC Europe Corporate Excellence Masters International (CMI) Quality Scotland Tanween Footloose Enterprises Ltd Dubai Electricity & Water Authority (DEWA) Global Business Assessments Ltd QMS GmbH & Co KG Fact Consulting Robert Bosch France SAS Robert Bosch France SAS Club Excelencia en Gestión T-Systems Multimedia Solutions GmbH PACEperformance Clevaland Bridge EFQM Philips SpA

Austria France France Spain France Germany United Kingdom United Arab Emirates Netherlands Spain Spain Spain Belgium United Arab Emirates United Kingdom United Arab Emirates United Kingdom United Arab Emirates United Kingdom Germany Austria France France Spain France Germany United Kingdom United Arab Emirates Belgium Netherlands

October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012

Laurie Bradley Diane Dibley Felix Horner Geert Opdenbosch Mozhgan Sadr Karin Walter C Andreas Dalluege Andrea Stucken Guenther Schoeffner Iosune Aguirre Matt Fisher

TQMI Limited You & More SUVA EFQM VAMED-KMB Karin Walter Consult IBK Management Solutions GmbH KMU Zentrum der Hochschule Liechtenstein Steinbeis Beratungszentren GmbH EFQM EFQM

United Kingdom United Kingdom Switzerland Belgium Austria Germany Germany Germany Germany Spain United Kingdom

October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012 October 2012