Customer Service Statement Customer Service

Customer Service Statement “At Napier City Pak ‘n Save, we strive to exceed your expectations, by making YOU feel more than satisfied, valued, welcomed, and listened to”

Napier City

Napier City

Napier City Napier City

A great place to work

with great people and great values 25 Munroe Street, Napier Ph: 06 - 834 3450 Fax: 06 - 834 3456

Our Culture Statement

Our Purpose

Our culture defines who we are. At Napier City Pak’nSave we believe that strong teams are built on personal relationships and genuine caring for each other. Clear communication and a sense of teamwork are critical in our competitive environment.

To make a difference

Our commitment to our culture and to our people is our key to success as this is based on the shared values and commitment of all staff who are building the company for the future. Improving the value of our services to our customers, building strong relationships with our customers and seeking excellence in everything we do, enables us to be the leading edge retailer in Napier.

Our Core Values At Napier City Pak’nSave we commit to these values to guide our decisions and our behaviours:

P

OSITIVE ATTITUDE -

C

OMMUNICATE - Good listener, follow instructions, be interested and be interesting. Open communication - open door policy

P

EOPLE FOCUS -

Family focus - work together - one umbrella - one brand ‘Pak’nSave’. Passionate about people and service. Team Player

WN IT - RIDE -

Accountable, responsible, stand behind our actions

O P

Robıe, Hanno and Sonya

Self motivated, goal oriented, lead from front, get up and go, driven. Approachable, friendly, eye contact, open. Positive can-do attitude - can do, wants to do, does. Adaptable, good attitude to life, see big picture

Personal pride, in the job, in results, team, givers get

PCPOP