Englisch
Basic services for immigrants Counselling centers
Content
Content Support for immigrants
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Counselling centers
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General map
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Counselling centers Caritas Asylzentrum
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Diakonie – Evangelischer Flüchtlingsdienst Österreich
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Österreichisches Rotes Kreuz Landesverband Wien
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Umako – Kolping Österreich
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Verein Projekt Integrationshaus
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Verein Ute Bock
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Volkshilfe Wien
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Basic services (Grundversorgung) Entitlements and services
Counselling centers Information and support
Support for refugees
Counselling centers
People, who apply for asylum in Austria due to various reasons, are dependant on support: It is necessary to quicckly provide for the basic needs of daily life and to grant accommodation in accordance with social and ethnic aspects.
For aliens who need support and protection and who receive support from the basic services programme (Grundversorgung) there are seven centres, which offer information, counselling and support. The assignment to these centres is based on the district or the sheltered accommodation, respectively
Since May 2004 the department “Grundversorgung Wien Landesleitstelle“ (“Central Vienna office for basic services”) has been responsible for the implementation. It organizes the following services for refugees: • • • • • • •
Accommodation Food Non-cash benefits and money for school requirements and clothing Health insurance and medical care Information, counselling and support Travel expenses for summons of authorities and transfers Counselling for people who would like to or have to return to their country
Main Focus of Counselling • • • • • • • •
Accomodation
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Assistance in case of social problems Support concerning official affairs Escort to offices of authorities Advice in questions regarding childcare, Kindergarten and school Support concerning job-seeking, education and further formation Orientation concerning housing market and looking for accommodation Referral to other responsible and/or specialized institutions Orientation and advice on Austrian society and culture Clarification of perspectives
Aliens who need support and protection and who are entitled to grants ensuring basic services (Grundversorgung) either have private accommodation and receive fi nancial support for food and rent or – if necessary – are accommodated in sheltered homes where support is also provided.
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Counselling Centres
General map
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Caritas Asylzentrum
Umako – Kolping Österreich
Diakonie – Evangelischer Flüchtlingsdienst Österreich
Verein Projekt Integrationshaus
Österreichisches Rotes Kreuz – LV Wien
Verein Ute Bock
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Counselling Centres
Caritas Asylzentrum Caritas Asylzentrum Mariannengasse 11 1090 Vienna
Diakonie – Evangelischer Flüchtlingsdienst Österreich Steinergasse 3/ground floor 1170 Vienna
Telephone: 427 88-0 E-Mail:
[email protected] Internet: www.caritas-wien.at
Telephone: 405 62 95 E-Mail:
[email protected] Internet: www.diakonie.at
Opening hours:
Opening hours:
Monday, Tuesday, Thursday: 8:00 – 16:30 hours Friday: 8:00 – 14:00 hours Wednesday: with appointment
Monday Tuesday, Thursday: 9:00 - 17:00 hours Wednesday: 9:00 – 17:00 hours, Closed on Friday Registration from 9:00 – 12:00 , Wednesday till 16:00
Accessibility:
Accessibility:
Tram no. 43, 44, 5 – station Spitalgasse, Lange Gasse Bus no. 13 A – station Skodagasse
U6 Alser Straße Tram no. 44 – station Bergsteigggasse
Caritas Asylzentrum offers counselling to asylum seekers who receive basic services and live in its own sheltered institutional homes as well as those who have private accommodation in the following districts:
4 11 16
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Diakonie Evangelischer Flüchtlingsdienst Österreich
Diakonie offers counselling to asylum seekers who receive basic services and live in its own sheltered institutional homes as well as those who have private accommodation in the following districts:
7 13 14 15 23
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Counselling Centres
Österreichisches Rotes Kreuz – LV Wien Österreichisches Rotes Kreuz, Landesverband Wien Disaster response and assistance, special assistance Brünnlbadgasse 17/ street entrance 1090 Vienna Telephone: 798 58 66 E-Mail:
[email protected] Internet: www.roteskreuz.at
Umako – Kolping Österreich Umako – Kolping Österreich Maria Rekkergasse 9/5 1100 Vienna Telephone: 60120-1501 E-Mail:
[email protected] Internet: www.kolping.at/umako
Opening hours: Opening hours: Monday to Thursday: 9:00 – 17:00 hours Friday: 8:00 – 14:00 hours
Monday, Tuesday, Thursday, Friday: 10:00 – 15:00 hours Closed on Wednesday
Accessibility: Accessibility:
Tram no. 67 – station Schleiergasse
U6 Alser Straße Tram no. 43 – station Brünnlbadgasse The Österreichische Rotes Kreuz offers counselling to asylum seekers who receive basic services and live in its own sheltered institutional housing as well as those who have private accommodation in the following districts:
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Umako Kolping Österreich offers counselling to asylum seekers who receive basic services and live in its own sheltered institutional homes as well as those who have private accommodation in the following district:
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Counselling Centres
Verein Projekt Integrationshaus
Verein Ute Bock
Verein Projekt Integrationshaus Klosterneuburgerstraße 23 – 27 (entrance Webergasse 20) 1200 Vienna
Verein Ute Bock Große Sperlgasse 4 (entrance Karmelitergasse) 1020 Vienna
Telephone: 33 44 592 E-Mail:
[email protected] Internet: www.integrationshaus.at
Telephone: 929 24 24 extension 14, 15, 16, 17 E-Mail:
[email protected] Internet: www.fraubock.at
Opening hours:
Opening hours:
Monday to Friday: 9:00 – 12:30 hours Tuesday: 14:00 – 16:00 hours Thursday: 14:00 – 17:00 hours
Monday, Wednesday: 10:00 – 18:00 hours Friday: 13:00 – 18:00 hours Tuesday and Thursday with appointment
Accessibility:
Accessibility:
Tram no. 5, 31, 33 – station Wallensteinstraße
U1 – Schwedenplatz or Nestroyplatz Tram no. 21, N – station Karmeliterplatz
The Verein Projekt Integrationshaus offers counselling to asylum seekers who receive basic services and live in its own sheltered institutional homes as well as those who have private accommodation in the following districts:
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5
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9 12 17 19 20 21 22
Verein Ute Bock offers service and counselling to asylum seekers, who receive basic services and live in its own sheltered institutional homes as well as those who have private accommodation in the following district:
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Counselling Centres
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Accommodation
Work
Трудоустройство
Volkshilfe Wien
School and Education Schule und Bildung Family re-union
Volkshilfe Wien Forsthausgasse 19 1200 Vienna
Воссоединение семьи Gender-related themes
Telephone: 33 44 739-0 E-Mail:
[email protected] Internet: www.volkshilfe-wien.at
Opening hours: Tuesday: 9:00 – 12:00 and 13:00 – 16:00 hours Wednesday, Thursday: 9:00 – 12:00 hours
Accessibility:
.ﺍﻟﻤﻮﺿﻮﻋﺎﺕ ﺍﻟﺨﺎﺹﺔ ﺑﺎﻟﻤ ﺮﺃﺓ Medizinische Versorgung Medical Care Ambulance services
Служба скорой помощи
Tram no. 31, 33, N – station Friedrich Engels Platz Bus no. 11A, 5A – station Forsthausgasse
Psychological care Volkshilfe offers service and counselling to asylum seekers who receive basic services and live in its own sheltered institutional homes.
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Legal matters
Право
Information day for refugees An information day is held three times a year in the Vienna City Hall (Rathaus) for recognized refugees receiving basic services. Information and counselling about the newly-acquired rights are offered. Please contact your counselling centre for more information.
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Central Vienna office for basic services E-Mail
[email protected]
We are here to be there for you SozialRuf Wien
533 77 77
Daily 8:00-18:00 hours
Brochure-order telephone Monday - Friday 8:00 - 18:00 hours local tariff
Internet
05 05 FSW - 100 05 05 3 7 9 - 100
or
www.fsw.at
Impressum Herausgeber: Fonds Soziales Wien, Guglgasse 7–9, 1030 Wien, Tel.: 05 05 379 Redaktion, Gestaltung und Fotos: Fonds Soziales Wien, Öffentlichkeitsarbeit Gedruckt auf ökolog. Druckpapier aus der Mustermappe »ÖkoKauf Wien« Stand: Oktober 2007
